An original study with a 96 percent questionnaire return rate and four replications with high return rates were compared in terms of populations sampled, implementation, and results. Future use of this procedure, which includes advance mailing, telephone contact, telephone explanations, and followups, is discussed. (SLD)

An evaluation of the Manic Depressive and Depressive Association of Chicago (Illinois) used an adapted version of the Client Satisfaction Questionnaire (CSQ-8) as part of a mail survey. Results for 184 respondents reveal characteristics of both the instrument and client satisfaction factors. (TJH)

Mail questionnaire items that are susceptible to order effects were examined using data from 168 questionnaires in a Florida Cooperative Extension Service evaluation. Order effects were found for multiple-response and attributive questions but not for single-response items. Order also interacted with question complexity, social desirability, and…

Satisfaction with health care was assessed for 4,794 pre-open-enrollment and 3,624 post-open-enrollment college faculty and staff using measures with general and personal referents and reference to the last physician visit. Prediction of intention to change health care is discussed. Stated intention to change was not a good predictor of actual…

A pilot study assessing parent satisfaction with mental health services for children was a disappointment in its low response rate (28%, 15 of 53 questionnaires). However, the questionnaire, the Client Satisfaction Questionnaire, was an easy to use and effective tool that identified some sources of dissatisfaction. (SLD)