The study attempts to develop an outpatient service quality scale by investigating the key dimensions which assess parental satisfaction and provides a recommendation on an improved health service delivery system. The survey was conducted in an Ear-Nose-Throat outpatient clinic of a Greek public pediatric hospital. A total of 127 parents in…

Illicit drug use remains at high levels in the U.S. The federal Office of National Drug Control Policy evaluates the outcomes of national drug demand reduction policies by assessing annual changes in drug use from several federally sponsored annual national surveys. Such survey methods, relying exclusively on drug use as self-reported on…

Training birth attendants (TBAs) to provide essential maternal and infant health care services during delivery and ongoing community care in developing countries. Despite inadequate evidence of relevance and effectiveness of TBA training programmes, there has been a policy shift since the 1990s in that many donor agencies funding TBA training…

Objective: To evaluate the feasibility, fidelity, and effect of a human immunodeficiency virus (HIV) risk reduction intervention delivered to HIV-infected patients by lay counsellors during routine HIV counselling and testing (HCT) public service in Mpumalanga, South Africa. Methods: A total of 488 HIV-infected patients, aged 18 years and older,…

The purpose of this study was to assess staff and client perspectives on the Internet-based Journey Mapping program evaluation tool. A drug court program was chosen for a case study research design. Six staff and 10 clients participated in interviews and observations, and also responded to a questionnaire. A staff survey provided additional data.…

The California Youth Connection obtained funding from two foundations to evaluate the performance of group homes serving foster youth in Alameda County, California, in order to inform state policy-making. The evaluation team initially included 14 foster youth that personally experienced group home living. Three inter-related aspects of service…

An original study with a 96 percent questionnaire return rate and four replications with high return rates were compared in terms of populations sampled, implementation, and results. Future use of this procedure, which includes advance mailing, telephone contact, telephone explanations, and followups, is discussed. (SLD)

A pilot study assessing parent satisfaction with mental health services for children was a disappointment in its low response rate (28%, 15 of 53 questionnaires). However, the questionnaire, the Client Satisfaction Questionnaire, was an easy to use and effective tool that identified some sources of dissatisfaction. (SLD)

This study examines demands placed on evaluators by the Joint Committee on Educational Evaluation's standards. Twenty-two experts in evaluation rated the compatibility of implementing pairs of standards or rated individual standards on a series of scales. Multidimensional scaling revealed five demands of ethical practice. (JAZ)

Reports on the interrater reliability of the Educational Needs Questionnaire (Victoria Department of Education, Australia), which was applied to 70 school-age children by their parents and 2 therapists. Results indicate that six of the subscales are reliable when evaluated by therapists and parents, but three subscales did not achieve the…

A needs assessment was conducted to identify the health needs of school district employees in planning a comprehensive employee health service. Survey questionnaires were analyzed to determine characteristics of those individuals who may be at greatest health risk. Results indicate that degree of stress can differentiate health risk predictors.…

Conducted a formative evaluation of an osteoporosis prevention health education program using several methods, including questionnaires completed by 256 women, and then compared formative evaluation results to those of a summative evaluation focusing on the same target group. Results show the usefulness of formative evaluation for strengthening…

In the studies described, focus groups were conducted with recreation administrators, special-interest groups, and the general public to determine needs and opinions about recreation and leisure activities. The ways in which the groups elicited information about the needs, language, and history of the community are discussed. (SLD)

The impact of a newly instituted prime vendor (wholesaler) pharmaceutical system at Veterans Affairs (VA) hospitals was studied at 33 VA centers and 32 matched comparison hospitals. Results indicate satisfaction with the new system and illustrate the solutions to some interesting evaluation problems. (SLD)

Client satisfaction with outpatient psychotherapy in New Zealand was studied for 93 adult subjects who completed the Client Satisfaction Questionnaire. Clients reported a high degree of satisfaction, and there were positive correlations between satisfaction and symptom change on both client-related and therapist-related outcome measures. (SLD)