The purpose of this study was to assess staff and client perspectives on the Internet-based Journey Mapping program evaluation tool. A drug court program was chosen for a case study research design. Six staff and 10 clients participated in interviews and observations, and also responded to a questionnaire. A staff survey provided additional data.…

In the studies described, focus groups were conducted with recreation administrators, special-interest groups, and the general public to determine needs and opinions about recreation and leisure activities. The ways in which the groups elicited information about the needs, language, and history of the community are discussed. (SLD)

An original study with a 96 percent questionnaire return rate and four replications with high return rates were compared in terms of populations sampled, implementation, and results. Future use of this procedure, which includes advance mailing, telephone contact, telephone explanations, and followups, is discussed. (SLD)

A between method triangulation strategy was used to evaluate a process for long-range program planning. One study team conducted interviews and the other used a mail questionnaire. The resulting problems in coordination between teams are discussed. (Author/GDC)

A pilot study assessing parent satisfaction with mental health services for children was a disappointment in its low response rate (28%, 15 of 53 questionnaires). However, the questionnaire, the Client Satisfaction Questionnaire, was an easy to use and effective tool that identified some sources of dissatisfaction. (SLD)