Standardized interviewing (SI) and conversational interviewing are two approaches to collect survey data that differ in how interviewers address respondent confusion. This article examines interviewer-respondent interactions that occur during these two techniques, focusing on requests for and provisions of clarification. The data derive from an…

Recent research has shown mixed-mode surveys are advantageous for organizations to use in collecting data. Previous research explored web/mail mode effects for four-contact waves. This study explores the effect of web/mail mixed-mode systems over a series of contacts on the customer satisfaction data from the Florida Cooperative Extension Service…

In some survey research settings, it may be not attainable or optimal to interview individual respondents without involving bystanders or third parties in the interview. Due to complex living circumstances or group culture, respondents may be helped by others in answering questions. However, this involvement of third parties raises questions about…