This study develops a three-stage model of the question-answering process and investigates several potential sources of extraneous variability. Discussion includes implications of findings concerning what it means to "use" library materials and services, adverbs used as response category labels, and subject's responses as predictors of…

This analysis of current adult reading habits, library use during previous year, and related childhood experiences of both the respondents and their parents reveals the importance of social learning and parents as primary agents in the development of reading and library habits. Twenty-three references are included. (EJS)

This study reexamined the influence of demographic characteristics on the use of community-based information and communication technologies (ICTs) along with two other predictors of use: psychological attributes and alternative service accessibility. Data were collected from 394 randomly selected community network users using survey…

Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…