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Coleman, Vicki; Hambric, Lynne; Fos, Dorothy; Ishaq, Fatimah – Reference Librarian, 1997
Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey…
Descriptors: Academic Libraries, Databases, Higher Education, Library Research