Describes results of an exploratory survey that examined public library electronic mail reference services and the patrons who used them. Discusses results of print questionnaires and Web-based questionnaires that investigated user satisfaction and classified email reference questions received by public libraries. Library questionnaire and web…

Budgeting and accounting control of serials are examined based on a survey of 100 academic and public libraries. The questionnaire used in the survey stressed classification and encumbering of serials but was open-ended to encourage commentary. The lack of consensus among respondents regarding the budgetary control of serials precluded the…

Presents an analysis of questionnaire-generated data on the administration of international governmental organization (IGO) depository library collections. Topics discussed include restrictions to public access, separate or integrated collections, classification practices, and usage by categories of users. A directory of IGO depository collections…

This manuscript reports a study of the secondary-school library. The library, it is claimed, exists first to improve the curriculum, and second, to encourage reading as a leisure-time occupation. The purposes of this investigation are: (1) to list and describe activities and devices used in outstanding secondary-school libraries; (2) to present…