Web-scale discovery systems are becoming prevalent in research libraries. Although a number of studies have explored various impacts of discovery systems, few studies exist on user satisfaction. The investigators of this study evaluated user satisfaction with the discovery service Summon at Ryerson University, using online questionnaires and…

A joint project of the University of Pittsburgh Library System and the School of Library and Information Science investigated the need for a rapid document delivery service within the University Library System (ULS). Two instruments were designed to answer questions about library patrons' uses of bibliographic citations retrieved in online…

This study investigated the use of a university library academic service to assist in research information seeking, and the role and value of the academic services in support of research from the viewpoints of both academic users and librarians. Ten Ph.D. students completed questionnaires followed by face-to-face discussions and four academic…

Discusses database usage data from a sample of 98 public libraries and library systems in the United States and Canada that revealed patterns of use. Results of the questionnaire used, which is appended, showed the number of workstations was statistically correlated with amount of use. (Author/LRW)

This inventory provides profiles, tables, and listings describing automated library activities at 103 Association of Research Libraries (ARL) institutions. The inventory includes analyses of aggregate information from individual library profiles which are then divided into three categories that reflect primarily bibliographic functions: (1)…

This study investigated the use patterns of four CD-ROM systems--Newsbank Electronic Index, SilverPlatter's ERIC and PsycLIT, and Dissertation Abstracts Ondisc--and their print index counterparts in the University of Georgia (UGA) Main Library, which houses collections and provides library services for the humanities, the social sciences, and…

Data concerning online searching in the State University of New York (SUNY) Library System was obtained from a 50-question survey of the 63 SUNY libraries conducted in March 1983. A total of 52 surveys were completed. It was found that: 18 campuses offered inhouse online search services to their patrons, 15 additional campuses offered access to…

Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey…

This report describes the background of the Association of Research Libraries Microform Project and summarizes results of the survey from which the database of the project's clearinghouse on the bibliographic control of microforms has been constructed. The Microform Project was established in 1981 to assist libraries, microform publishers, and the…

This kit is based on 73 responses to a survey conducted by the Association of Research Libraries (ARL) Office of Management Services to obtain information on the management of CD-ROM database installations in ARL libraries. The survey sought information in the areas of CD-ROM funding, instruction and publicity, organization, equipment, security,…

Based on an October 1982 survey of 31 selected members of the Association of Research Libraries (ARL), this report presents library planning documents, general system descriptions and reviews, and examples of library specifications--all dealing with integrated library information systems (ILIS). An ILIS is defined as a fully interactive integrated…

This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…

Reports on a study of CD-ROM products in Nigerian libraries and information centers that gathered information about funding sources, users, hardware configurations, and training facilities through a survey of research, public, and academic libraries. Recommendations for future CD-ROM use are included, and a copy of the survey is appended.…