Survey of 56 public reference librarians from New York, Ohio, and Pennsylvania reveals that they perceive reference service as comprising question answering (34 percent); locating information (30 percent); service (17 percent); providing materials (7 percent); aiding readers in library use (4 percent); telephone referral (2 percent); 100 percent…

Describes a national survey aimed at defining effectiveness for public libraries that asked 7 constituent groups (library managers, staff, trustees, users, friends of the library, local officials, and community leaders) to rate the importance of 61 effectiveness indicators. The complex and multidimensional nature of the results is discussed and…

Intended for use by librarians and library administrators, this document presents information derived from the 1981 Annual Report/System Membership Applications submitted by public libraries in Texas. Statistics are included on library populations served; library holdings; library circulation; library services; interlibrary loan transactions;…