In order to obtain an accreditation, the university management must implement a quality assurance system and be able to document that quality policy and procedures are followed and acted upon as appropriate. One element in this system is monitoring students' satisfaction. In this paper, we describe a method of acquiring the necessary information…

The authors define action or "on the job" research as a type of applied research undertaken by practitioners in order to solve practical problems and improve operations in the educational or institutional setting. Advantages and disadvantages of using action research are presented and procedures for conducting it outlined. Two tables list…

This monograph for institutional researchers on questionnaire survey research aims to be both a guide to the basic steps of survey research and a useful reference tool. The monograph is in an informal, question and answer format and organized around the various steps of the survey research process. Chapter I discusses planning the survey including…

A guide for conducting alumni surveys is presented, including 22 sample questionnaires. The first section on planning an effective survey strategy includes the following five articles: "Let's Take a Survey" (Cletis Pride); "Surveying Your Alumni: Or an Unexamined College Is Not Worth Loving" (Jocelyn Bartkevicius); "Make Your Survey Scientific"…

An institutional research model used at Washington University is outlined and other practical suggestions are offered to financial aid administrators inclined to conduct similar research. The original study assessed the effects of loans on students after leaving school. (MSE)

This final segment of a series of studies to ascertain the degree to which visually impaired persons use the Library of Congress National Library Service for the blind and physically handicapped (NLS) examines the methodologies involved in conducting the studies, as well as the problems associated with those methodologies. Chapters explore the…

The Sports Institute for Research Through Change Agent Research (SIR/CAR) is an interdisciplinary, public professional, study/action group, which brings together theoreticians and practitioners to investigate topics of vital interest to sport or athletic organizations functioning at the community, provincial/state, national, or international…

Three statistical techniques--conjoint analysis, a multiple linear regression model, and a multiple linear regression model with a surrogate person variable--were used to estimate the relative importance of five university attributes for students in the process of selecting a college. The five attributes include: availability and variety of…

Information is provided on the procedures and instruments used to conduct the Coast Community Colleges 1980 Telephone Survey as an aid for those planning to undertake a similar study. After an introductory section, Section II discusses study planning, outlining the roles of an executive steering committee made up of key administrators, a technical…

One of the youngest of the professions belonging to higher education is institutional research. But younger still has been the incursion of institutional research onto the campuses of predominantly black institutions. This group of papers attempts to lend a truer perspective to the burgeoning institutional research function at predominantly black…

This report presents the findings of a research study, conducted by the College of the Mainland (COM) as a subcontractor for Project FOLLOW-UP, designed to test the accuracy of random sampling and to measure non-response bias in mail surveys. In 1975, a computer-generated random sample of 500 students was drawn from a population of 1,256 students…

This resource document presents four papers that were prepared by members of the Task Force on Institutional Effectiveness of the Council on Postsecondary Accreditation concerning issues related to assessments of institutional effectiveness and the use of assessment in the process of institutional accreditation. The first paper, "Outcomes…

Techniques and procedures for conducting graduate follow-up surveys are summarized. Initial considerations include: survey objectives, standardization of questions, differentiating follow-ups from alumni campaigns, those who need the information, those who have responsibility for the survey, and various populations to be surveyed. Specific issues…

This report details the research activities conducted by Del Mar College, as a subcontractor of Project FOLLOW-UP, in the design, development, and implementation of a graduate follow-up system. The activities included questionnaire design, development of manual and computerized record-keeping systems, student-graduate identification, and…

This report details the research activities conducted by San Antonio College (SAC) as a subcontractor of Project FOLLOW-UP, in the design, development, and implementation of a graduate follow-up system. Numerous information gathering techniques, including personal interviews and follow-up questionnaires, were attempted. Four different groups of…