Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…

Purpose: The paper aims to identify the relationship between the use of storytelling and innovative work behavior (IWB) in organizations. Design/methodology/approach: The research took place in a human resource development (HRD) training session for leaders of Alpha Group. In this session, storytelling was adopted to discuss innovation and IWB.…

Purpose: This study aims to examine the relationship between talent development environment (TDE) variables of job focus and long-term development with the workplace adaptation (WA) of Malaysian professional returnees as mediated by the organisational support. Design/methodology/approach: A total of 130 respondents who are Malaysian professional…

For native and nonnative English speakers, employment increasingly requires proficiency in communication, given its critical role in employees' ability to successfully carry out work-related activities. Although communicating competently is important for employability, survey findings have suggested that employers believe that colleges are not…

Purpose: This paper aims to study the relationship between high-performance work system (HPWS) and organizational performance and to examine the role of human resource development (HRD) Climate in mediating the relationship between HPWS and the organizational performance in the context of the power sector of India. Design/methodology/approach: The…

Purpose: A central issue in the field of workplace learning is how work-related learning can be stimulated so that a powerful learning work environment is created. This paper seeks to further enlarge understanding on this issue. Based on the demand-control-support the aim is to investigate the influence of job-characteristics on the work-related…

During last few years, the competential paradigm has become a standard for modern Human Resources Management. The importance and the impact of this concept have led higher education institutions to adopt this concept in the definition of educational resources. In this scenario, knowing which competencies and characteristics define professionals in…

Purpose--The purpose of this article is to explore the impact of life cycle stage, specifically parenting stage, on work-family conflict among working parents to determine whether discernible differences are evident among those individuals at the early stage of their parenting cycle compared with those with older children.…

Presents 12 informal learning opportunities that human performance professionals can create for employees, including learning exchanges, conference summaries, exchanging ideas, posing questions and problems on email or bulletin boards, lunchtime programs, information sharing, recommended reading lists, vendor and consultant presentations,…

This study examined how the extent to which managers engaged in informal learning, perceptions of support in the transfer environment, and level of managerial proficiency related to transfer of learning in twenty core managerial skills. The results suggested that informal learning is predominantly a social process and that managers with high…

This guide, which is intended for human resources personnel, industry trainers, educators working in industry, and others interested in learning in the workplace, presents practical guidelines for maximizing the benefits of learning on the job by creating an effective learning environment in the workplace. Discussed in the introduction are key…

This document contains four papers from a symposium on transfer of learning. "The Effect of a Mastery Practice Design on Learning and Transfer in Behavior Modeling Training of Supervisory Listening Skills" (Gary L. May) reports on a case-control study that drew from research in the cognitive sciences on complex skill acquisition to create a…

The quantitative relationship between factors previously identified as affecting the extent and intensity of training within organizations was explored through a survey of companies in Australia's entertainment and process manufacturing sectors. A self-completion questionnaire was mailed first to a sample of 446 companies across Australia (112 of…

The training being provided to low-wage workers, factors affecting the availability and effectiveness of such training, and training outcomes were examined. The major research activities were as follows: (1) identification of 192 employers that invested most heavily in training for low-wage workers; (2) telephone interviews with 40 of the 192…

A two-round Delphi study was conducted to identify the characteristics of viable and sustainable employees in northeastern Tennessee in 2015. The Delphi panel selected for the study consisted of 25 experts who represented a cross-section of the businesses and communities in the 10-county area of northeastern Tennessee served by Walters State…