Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…

This final report of the National Institute on Library Service to Jail Populations begins with a discussion of project implementation related to objectives and procedures, the project planning committee, publicity and promotion, and other significant features and activities. The impact of the project and possible future activities are considered.…

The Improving Literacy through School Libraries (LSL) program was established under Title I, Part B, Subpart 4 of the Elementary and Secondary Education Act (ESEA) by the No Child Left Behind Act of 2001 (NCLB). The purpose of the program is to improve the literacy skills and academic achievement of students by providing them with increased…

Presented in this report is an extensive evaluation of three library projects located in Chicago, Peoria, and the suburban Chicago area. All the projects reviewed have strong and weak points. Generally, the strong elements are a vigorous commitment to the people served, emphasis on inexpensive paperback books and collections of books stressing…

The effectiveness of the Management Review and Analysis Program (MRAP) of the Association of Research Libraries, an "assisted self study" involving administrators, librarians, and staff in an internal study of management procedures and practices, was evaluated in 1976/77 by research measuring its impact on 22 participating academic and…

Institutional library services for staff and residents are examined for agencies within the Department of Institutions, Colorado State Library. Data about use, library and audiovisual services, user satisfaction, facilities, staff, and budget were collected through several questionnaires: an open-ended, preliminary questionnaire; institutional…

This program packet is designed to introduce humanities program planning and implementation to the public librarian. It provides models for publicity and promotional materials, directs libraries to humanists and humanities resources, introduces grantsmanship concepts, provides a pathfinder to funding sources, and suggests a formula for program…

This report is an evaluation of the Silver Edition II Project, a program to offer library-centered humanities programming to older adults. In the program local scholars in seven geographically dispersed library systems led discussion groups made up of 20 to 25 participating older adults. This evaluation focuses on the stated goals of the project:…

This report describes a four-day institute funded by the U.S. Office of Education to increase the utilization of government publications by extending the knowledge of academic reference librarians about them. Librarians from 25 universities attended the institute. Discussion of the use of government publications was divided into three broad…

A survey of users of the teachers' library at the San Diego County Department of Education was conducted to assess the level of effectiveness of the library's collection and services in four general areas: (1) professional literature and curriculum collection, (2) publications from the professional resource and development service, (3) textbook…

This report summarizes the results of a feasibility study of the Bay Area Literacy Referral Network (BALRN), a local literacy referral system established in 1985 by the coordinators of the 13 Bay Area literacy projects, which in turn were established by the California Literacy Campaign initiated in 1983. Funded with Library Services and…

This monograph concerns a research project which employs survey and evaluation techniques to design a delivery system for library services for a low-income neighborhood. The research includes surveys of library users and of residents of the neighborhood, interviews with local organization representatives, and an evaluation of present library…

The School of Library Science of North Carolina Central University continued for a second year its Title II-B Higher Education Act project designed to help meet the manpower needs of the public library profession as well as to recruit and train librarians for more effective use of the diverse learning media and resources appropriate for young…

Twenty experienced librarians and two alternates from school, college, and public libraries serving the inner city met twice weekly during fall 1971 in an institute concerned with library leadership development for services to the inner city. One day a week was devoted to field trips and another to speakers, discussion, and other activities at the…

To ascertain whether libraries are providing materials, services, and programs to their Spanish-speaking communities, a 26-item questionnaire was mailed to 37 public library directors in Arizona, Colorado, New Mexico, and Utah. Thirty-one completed questionnaires were returned, yielding a response rate of 81%. The majority of libraries were found…