Libraries devote serious resources to user-education programs and need to measure their effectiveness with hard data. This guide was designed to simplify the evaluation planning process and the making of evaluation instruments. The material was developed from hundreds of survey instruments used by librarians around the country. The handbook…

The methodology and survey instrument described in this report were designed to support the Library Learning Program for freshmen English students and identify the clientele of the library at Kearney State College in Nebraska. Surveys were mailed to on-campus and off-campus students. The low response rate--534 or 26.9% of the on-campus students,…

Seventy-seven of ninety library evaluators of the Southern Association of Colleges and Schools (SACS) responded to a 1973 questionnaire to determine: (1) if evaluative criteria used are based with an authority other than SACS; and (2) if certain methods, procedures, and techniques employed by evaluators could be used to construct an ideal…

Two papers on library statistics describe national programs to collect such statistics in a Western European country and a developing country in Africa: "Establishment and Organisation of National Library Statistics: The Nigerian Experience," by J. A. Dosunmu; and "German Library Statistics," by Peter Gruber. Dosunmu's paper…

The various profiles and descriptions prepared as part of a nationwide study of library and information center statistics and data practices are compiled in this report. Part I of the study contains agency profiles. These were prepared from responses to a questionnaire survey of over 3,500 State and Federal agencies, or units thereof, and almost…

A survey of 133 academic libraries reveals that most make online bibliographic retrieval services available to off-campus clients at prices higher than those charged to primary patrons. Extra charges are not inconsequential, being approximately $15/search or 38 percent of search costs. Eight references, questionnaire, and list of online vendors…

Describes the scope, objectives, and status of a study of user responses to public online catalogs conducted in 1982 with Council on Library Resources (CLR) funding. The framework for evaluating the user-catalog interface, data collection, and questionnaire content are discussed, and a copy of the survey questionnaire is appended. (Author/JL)

Presents the results of a study on data collection instruments, specifically questionnaires, used by libraries in evaluating resource use and institutional effectiveness. A number of causes for inconsistent survey results are identified and problems with imprecision in survey question terminology are discussed. (JL)

Ninety-one randomly selected users of the University of Oregon map library were surveyed in a term project to determine user characteristics and opinions, and results were compared with a 1972 survey. Data were collected on user status, fields of study, reasons for use, frequency and time of use, type of materials used, and satisfaction with…

This report describes the pilot data collections and post-questionnaire interview activities of the Council on Library Resources (CLR)/Online Computer Library Center (OCLC) Online Public Access Project. The background of the project is briefly described, the purpose and adminstration of the post-questionnaire interviews are outlined, and pilot…

A survey of 301 Illinois special libraries was conducted in 1982 to determine the number and type of statistics collected by these libraries and the ways in which these data are used. The mean number of statistics collected was reported as 10, including both technical and public service measures. Measures kept regularly by at least 50% of the…

Focused on the development of definitions and guidelines for management statistics, this Systems and Procedures Exchange Center (SPEC) kit is based on the responses of 91 academic members of the Association of Research Libraries (ARL) to a survey investigating their internal uses of statistics, external statistics reporting, and tools for…

A total of 830 patrons of the adult section in Waverly Municipal Library in Sydney, Australia responded to a questionnaire to determine sociological characteristics and user behavior. The study revealed that: (1) nearly two thirds of all users are under 35 years of age; (2) level of education and involvement in formal education are underlying…

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to document how ARL member libraries are collecting, using, and modifying their data on reference service transactions. A total of 74 of 124 ARL member libraries responded to the survey. A…

This report presents data, describing mostly on-site institutional resources, from the 118 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 1986-87 fiscal year. The following information is included in the document: (1) ARL library data tables reflecting data on collections,…