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Download full textWalker, John – TESL Canada Journal, 2015
In a marketized environment, ESL providers, in common with other postcompulsory educational institutions, canvass student satisfaction with their services. While the predominant method is likely to be based on tick-box questionnaires using Likert scales that measure degrees of satisfaction, qualitative methodology is an option when rich data is…
Descriptors: English (Second Language), Second Language Learning, Second Language Instruction, Student Attitudes
