This paper examines the place of public libraries in supporting distance learners in Makerere University, exploring the factors which affect utilisation of their services. The study adopted a survey design with 300 B.Ed. students, collecting data through focus group discussions, structured questionnaires and individual interviews.

Reports on Counting on Results, a project funded by the Institute of Museum and Library Services that developed and tested tools to standardize and simplify the collection of outcome data from public library patrons. Discusses results of questionnaires that addressed "Planning for Results" service responses. (Author/LRW)

Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…

This report describes the pilot data collections and post-questionnaire interview activities of the Council on Library Resources (CLR)/Online Computer Library Center (OCLC) Online Public Access Project. The background of the project is briefly described, the purpose and adminstration of the post-questionnaire interviews are outlined, and pilot…

A total of 830 patrons of the adult section in Waverly Municipal Library in Sydney, Australia responded to a questionnaire to determine sociological characteristics and user behavior. The study revealed that: (1) nearly two thirds of all users are under 35 years of age; (2) level of education and involvement in formal education are underlying…

This manual has been designed as a practical guide to quantifying and measuring the results, or outputs, of public library service to children. The basic output measures presented are tailored to reflect library services to children (defined as persons 14 years old and younger) and their care givers. Six categories of measures are presented: (1)…

The purpose of this study was to determine the scope of library service rendered to persons over 65 by public libraries and libraries at state and federal institutions. Library services were defined to exclude routine services such as book lists but include programs and services (1) which are offered specifically for the aging population or (2) in…

The data gathering forms and activities developed during the planning and implementation of an adult independent study and guidance program at the Salt Lake City Public Library are described. The need for a utilization of this data is outlined, and the study's goals and objectives are stated. Appendixes contain flow charts of the Salt Lake City…

This pamphlet presents methods by which a library may survey its community to determine local information needs, especially those of disadvantaged adults. Data may be collected from public agencies or from community residents, by telephone, interview or questionnaire. All of these procedures are discussed in terms of advantages, methods, and…

Two Wisconsin public library systems conducted a planning process for library services to special needs users during 1985-86. The needs assessment process used and the results obtained are described in detail and the two approaches used are compared. (One library collected more qualitative data and the other more quantitative data.) (EM)

Focuses on a Web-based version of a national survey for the National Commission on Libraries and Information Science (NCLIS) of public library involvement with the Internet. Describes the procedures used to develop the Web-based questionnaire, identifies issues concerning Web-based research, and presents recommendations for the future…

Information is provided on 217 public libraries, 65 academic libraries, and 164 special libraries in Oregon, as well as the Oregon State Library. Information is compiled from questionnaires completed by each library and other directory information sources. Data elements are based on those used in the Federal State Cooperative System for Public…

This report provides an evaluation of the Online at PA Libraries project which was initiated in the Fall of 1996 by the Pennsylvania Department of Education's Office of Commonwealth Libraries and the Schuylkill Intermediate Unit. The report documents that the following goals were accomplished: (1) provide public access to the Internet through…

Discusses methodological issues in cross-cultural studies of diverse communities, including language problems, data collection and analysis, sample size, and dissemination of findings. A study of the information-seeking behavior of ethnolinguistic gatekeepers in several communities in California is described. Suggestions are given for public…