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Peer reviewedWeech, Terry L.; Goldhor, Herbert – Library Quarterly, 1982
Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…
Descriptors: Comparative Analysis, Data Collection, Library Personnel, Library Services
Peer reviewedBeeler, Richard J.; Lueck, Antoinette L. – Journal of Academic Librarianship, 1984
A survey of 133 academic libraries reveals that most make online bibliographic retrieval services available to off-campus clients at prices higher than those charged to primary patrons. Extra charges are not inconsequential, being approximately $15/search or 38 percent of search costs. Eight references, questionnaire, and list of online vendors…
Descriptors: Academic Libraries, Data Collection, Fees, Higher Education
Peer reviewedRamsing, Kenneth D.; Wish, John R. – Information Processing and Management, 1982
Discusses trade-off analysis, a data collection method with conjoint measurement technique in which respondents rank order a matrix of pairs of levels of specific attributes, and gives examples for use in determining library users' perceptions of relative utility of completeness of information versus cost of a search. Twelve sources are cited.…
Descriptors: Costs, Data Collection, Graphs, Information Retrieval
Novotny, Eric, Comp. – SPEC Kit, 2002
This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to document how ARL member libraries are collecting, using, and modifying their data on reference service transactions. A total of 74 of 124 ARL member libraries responded to the survey. A…
Descriptors: Academic Libraries, Data Collection, Evaluation Methods, Foreign Countries
Download full textHowell, Benita J.; And Others – 1977
A role analysis study of the Margaret I. King Library reference department focused on organization of role activities, their evaluation by reference staff, and patron satisfaction. Observation, interview, and questionnaire techniques were employed to (1) obtain staff job history and academic training; (2) inventory activities from which a list of…
Descriptors: College Libraries, Data Analysis, Data Collection, Interviews
Peer reviewedKesselman, Martin; Watstein, Sarah Barbara – Journal of Academic Librarianship, 1987
Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…
Descriptors: Academic Libraries, Data Analysis, Data Collection, Evaluation Methods
