Librarians are provided with three samples of Reference Question Forms," and useful advice on how to compile library statistics on reference questions. (MF)

A descriptive study was conducted employing questionnaires distributed to users and staff members. The adequacy of informational and instructional staff performances, their attitude toward patrons, and the relative proportions of reference and nonreference questions were explored. It was recommended to the staff that methods of performance…

A study was conducted to observe the behavior and problems of the users of University of California at Los Angeles (UCLA) dictionary library catalog. The study group's activities included: (1) a literature search and the abstracting of catalog use surveys; (2) personal interviews with representatives of library units to obtain information about…

Most academic libraries undertake the collection and reporting of statistical information on activity levels for many aspects of both technical and public services. Data on reference activity are used for a variety of purposes within the library, primarily to facilitate planning and improve delivery of reference services, and also externally,…

In this annual report for 1975, an overview is provided of the activities of the Northwest Library District (NORWELD) while supported by Library Services and Construction Act funds granted by the State Library of Ohio. The programs covered are reference and interlibrary loan, media, staff development, public relations, and administration.…