A study was conducted to examine the ways individuals in organizations interpreted and responded to ambiguous messages. Using Karl Weick's model of organizing, investigators measured the number of rules (criteria for taking action), the number of people, and the frequencies of message categories generated in two simulated organizations comprised…

On average, leaders are engaged in one form or another of communication for about 70 percent of their waking moments. This digest provides suggestions for school leaders who want to increase the effectiveness of those interactions. A first step is to recognize that listening is the skill most essential to effective communication. Other skills of…

The role of the administrator as helper is discussed in terms of two processes involved in a helpful supervisory relationship--individual goal-setting conferences, and positive communication. (JMF)

Effective organizational communication can greatly enhance the quality of the school environment and professional/personal relationships. This book focuses on successful communication skills that can help make the school environment a productive experience for administrators, school staff, students, and parents. Chapter 1 discusses the importance…

This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving…