Argues that some reference librarians, often without knowing it, have become fact-totems--people who have made objects of worship out of facts. In suggesting an antidote to this "Gradgrind pedagogy," the author critically reviews some "reference" books. (JD)

Presents an annotated bibliography of 33 reference items--including several CD-ROM products--published during 1991-92 that were recommended by librarians. Materials are listed in the following areas: general works; business, science, and technology; fine arts; history and genealogy; medicine and health; and social sciences and humanities. A…

Discussion of reference services for children and child-related questions focuses on examples encountered at the San Francisco Bay Area regional reference center. Highlights include sharing resources, online searching, telephone inquiries, using adult reference sources, the use of specialized collections, and using the Internet. (LRW)

Describes a two-year project sponsored by the California State Library that assisted local public libraries in improving their reference services. Project activities included the provision of basic reference materials to all libraries, training workshops in reference techniques for paraprofessional staff, and specialized workshops and reference…