Virtual reference services seem a natural extension of libraries digital collections and the emphasis on access to the library anytime, anywhere. If patrons use the library from home, it makes sense to provide them with person-to-person online reference. The Library of Congress (LC), OCLC, and several large library systems have developed and…

Reports a computer assisted index emphasizing expanded subject access to the reference collection of the Iowa State University Library. The index displays abbreviated length records and complements existing catalogs. Limitations of subject access and a system for assigning subject descriptors are discussed. (Author/RAA)

A collection of 144 general reference works was analyzed and encoded according to 254 identifiable characteristics of services and contained data, comprising an approach language" expressing search parameters. (Author)

Six brief papers on expert systems for libraries cover (1) a knowledge-based approach to database design; (2) getting started in expert systems; (3) using public domain software to develop a business reference system; (4) a music cataloging inquiry system; (5) linguistic analysis of reference transactions; and (6) a model of a reference librarian.…

An automated retrieval system for reference works was constructed as a prototype in order to illustrate the capabilities and potentialities of future retrieval systems. More than 170 biographical works were indexed and stored in a computer disk to form a biographical data base, and a computer program was written to match patron queries. Consistent…

Discusses implementation of the automated recording of reshelving statistics for print reference materials and the use of these statistics in reference-collection development and management, especially in making acquisitions and weeding decisions, based on experiences at the University of North Carolina, Charlotte. (Author/LRW)

Describes how the Tulsa City-County Library System built a 22-branch CD-ROM-based network with the emerging thin-client/server technology, and succeeded in providing patrons with the most current research tools and information resources available. Discusses costs; networking options; the Citrix WinFrame system used; equipment and connectivity.…

Reference services are in the midst of evolutionary changes. At a time when budgets are shrinking, traditional models of service and print reference formats are being questioned. This article discusses future directions of academic reference collections in terms of the apparent shift from print to electronic reference sources. Questions addressed…

This article describes use of the InfoTrac system, a self-contained periodical reference system designed for in-library use that provides coverage of 900 general interest, business, management, and economic periodicals, at Indiana University (Bloomington). Discussion covers InfoTrac installation, InfoTrac and student interaction, system…

The author of this article is an automation librarian, but at times he also works at the reference desk, as well as teaching library instruction and literacy classes. Working at the reference desk, he learns how users handle their library's information technology. This article explores the conclusions that the author has reached regarding the…

This review of the evolution of reference services in the library of the University of Tennessee at Chattanooga begins with background information on the university and a brief description of the library's holdings and services. The mission of the library is stated, and it is noted that automation began with internal technical operations in 1983.…

Describes the thinking and research involved in implementing an electronic reference service to Raritan Valley Community College's Library Web Page. Discusses implementation of a jargon-free "Ask a Librarian" service with well-defined procedures and a plan for advertising the service. Ideas incorporated in the procedures and plans are…