Reference services in public libraries are changing dramatically. The Internet, online databases, and shrinking budgets are all making it necessary for non-traditional reference staff to become familiar with online reference tools. Recognizing the need for cross-training, Chesapeake Public Library (CPL) developed a program called the Database…

Discussion of virtual reference services focuses on software that is currently available and further developments that are needed. Topics include co-browsing and collaboration capabilities; communications technology, including chat technology and voice over Internet protocol (VoIP); networked reference services; and online reference collections…

This survey to determine how the library resources in the Buffalo-Niagara area might be utilized in a regional Reference and Research Library Resources (3R's) system studied: (1) area library resources, (2) strength of the libraries at the State University of New York at Buffalo (SUNY Buffalo) and the Buffalo and Erie County Public Library…

The New York State Reference and Research Resources Program (3R's) is a statewide program designed to serve the research community by ensuring speedy access to advanced research library materials for students and faculty in institutions of higher education, as well as for research workers in business and industry in the State. The program was…

Describes how the Tulsa City-County Library System built a 22-branch CD-ROM-based network with the emerging thin-client/server technology, and succeeded in providing patrons with the most current research tools and information resources available. Discusses costs; networking options; the Citrix WinFrame system used; equipment and connectivity.…

Describes the services offered by a special unit of the New York State Library which serves as a focal point for providing services to state agency staff and for relating the needs of state agency librarians to the State Library. The discussion covers the development of interagency networking and resource sharing. (nine references) (Author/CLB)

This third module, in a three module program, begins with a discussion of basic reference sources such as dictionaries, encyclopedias, almanacs, atlases, and periodical indexes. It then describes the uses of special Alaska resources such as Alaska Almanac, Alaska Blue Book, Milepost, Education Directory, AULS (Alaska Union List of Serials), and…

Through descriptions of widely available and helpful sources to find answers about North American Indians, this article highlights some basic library sources such as reference books, reference librarians, electronic indexes, on-line databases, and periodic indexes. In finding books owned by the library about North American Indians, the use of the…

Wisconsin's Interlibrary Library Loan Task Force was created in 1994 to identify and discuss effective patterns and methods of sharing resources among libraries of all types in Wisconsin and to determine the direction that different organizational levels should take in resource sharing, and to evaluate existing state-wide resource-sharing…

Five articles about library cooperation discuss: statewide tiered reference services in California; sharing costs and increasing access through the Washington State Library's database licensing project; the Washington State Cooperative Library Project; FIND-IT! Washington, a World Wide Web site for locating government information; and the impact…

This plan describes the status of multi-library cooperation and resource sharing in Idaho and outlines possible ways of developing an infrastructure which supports those activities. The end result will be regional multi-type library organizations with well-developed governance structures which support resource sharing activities locally,…