Discusses implementation of the automated recording of reshelving statistics for print reference materials and the use of these statistics in reference-collection development and management, especially in making acquisitions and weeding decisions, based on experiences at the University of North Carolina, Charlotte. (Author/LRW)

Presents a study of Archimedes as a HyperCard reference tool at the University of Michigan, and compares uses to similar projects. Results from studied points (i.e., system design and use statistics) support Archimedes: the system sees more use during reference hours when a librarian is unavailable, and user time is comparable to time spent with a…

For this kit, 119 Association of Research Libraries (ARL) academic libraries were surveyed to identify: (1) the practices in the area of information desks; (2) information desk staffing; (3) information desk functions; and (4) their relation to the other service points within the particular library. Responses were received from 87 libraries, some…

Users of the reference library at Blackhawk Community College (Illinois) were surveyed to determine user satisfaction and the total number of transactions. The survey's objective was to pinpoint problem areas, supply objective information, develop guidelines and standards, and support needed improvements or the continued maintenance of good…