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Gaines, Ervin J.; Huttner, Marian A. – Drexel Library Quarterly, 1983
This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…
Descriptors: Fees, Library Administration, Library Services, Public Libraries
Goulding, Mary – Illinois Libraries, 1988
Presents standards for reference services developed by the Suburban Library System (Illinois) and discusses the effects of the standards on youth services. Standards for a written reference plan, reference staff, reference sources, and evaluation are included. (11 references) (MES)
Descriptors: Children, Library Role, Library Services, Library Standards
Hagan, Dalia L. – Library Journal, 1987
Describes the Tacoma Public Library's experience with "BIP Plus," the CD-ROM version of Books in Print. Memory requirements, search capabilities, automatic ordering, and the library staff's response are discussed. Keyword searching is explained as the system's most used feature, and price the area of most serious concern. (EM)
Descriptors: Library Technical Processes, Online Searching, Optical Data Disks, Public Libraries
Woy, James B. – Drexel Library Quarterly, 1983
Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)
Descriptors: Databases, Fees, Library Services, Library Surveys
Tertell, Susan M. – Drexel Library Quarterly, 1983
This profile of INFORM, the fee-based service offered by Minneapolis Public Library and Information Center, highlights its background, online search services and frequently used databases, major planning considerations (equipment, user aids, choice of vendor, training), internal operations (billing, purchasing items for clients), marketing, and…
Descriptors: Business, Databases, Fees, Information Needs