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Direct linkDempsey, Paula R. – College & Research Libraries, 2017
This study investigates how reference staff at two libraries balance teaching with resource delivery in live chat reference. Analysis of 410 transcripts from one week shows that one library tends to deliver more resources from a wider range of database suggestions, to take more time in chat interactions, and to incorporate more teaching behavior…
Descriptors: Delivery Systems, College Libraries, Comparative Analysis, Reference Services
Peer reviewedDankert, Holly Stec; Dempsey, Paula R. – Reference Services Review, 2002
Discusses types of peer training and describes the development of peer training instruction for reference/instruction librarians at DePaul University (Illinois) to keep communication open among staff members, share subject expertise, sharpen skills needed in group and one-on-one instruction, train new librarians, and provide ongoing professional…
Descriptors: Academic Libraries, Communication (Thought Transfer), Higher Education, Librarians
