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Ask-an-Expert Services Analysis.
Peer reviewed Peer reviewed
Janes, Joseph; Hill, Chrystie; Rolfe, Alex – Journal of the American Society for Information Science and Technology, 2001
Discusses the history and emergence of non-library commercial and non-commercial information services on the World Wide Web, often referred to as expert services. Describes the methodology used for a study of expert services and considers implications for further research and the development of digital reference services by libraries. (Author/LRW)
Descriptors: Electronic Libraries, Information Services, Library Services, Reference Services
Current State of Digital Reference in Primary and Secondary Education; The Technological Challenges of digital Reference; Question Negotiation and the Technological Environment; Evaluation of Chat Reference Service Quality; Visual Resource Reference: Collaboration between Digital Museums and Digital Libraries.
Lankes, R. David; Penka, Jeffrey T.; Janes, Joseph; Silverstein, Joanne; White, Marilyn Domas; Abels, Eileen G.; Kaske, Neal; Goodrum, Abby A. – D-Lib Magazine, 2003
Includes five articles that discuss digital reference in elementary and secondary education; the need to understand the technological environment of digital reference; question negotiation in digital reference; a pilot study that evaluated chat reference service quality; and collaborative digital museum and digital library reference services. (LRW)
Descriptors: Electronic Libraries, Elementary Secondary Education, Evaluation Methods, Library Cooperation
Finger on the Pulse: Librarians Describe Evolving Reference Practice in an Increasingly Digital World.
Peer reviewed Peer reviewed
Janes, Joseph; Hill, Chrystie – Reference & User Services Quarterly, 2002
Discusses results of a study that produced a preliminary sense of reference librarians' experiences in adapting reference practice to the digital environment, and described their own views about digital reference. Considers reference interviews, digital reference service quality and standards, and types of questions best suited to digital…
Descriptors: Electronic Libraries, Librarian Attitudes, Library Personnel, Library Policy
Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.
Peer reviewed Peer reviewed
Carter, David S.; Janes, Joseph – Library Trends, 2000
Presents results of an exploratory study attempting to establish a methodology for the unobtrusive analysis of a digital reference enterprise. Logs of over 3,000 questions asked of the Internet Public Library in early 1999 were analyzed on the basis of questions asked, self-selected demographic information, how those questions were handled, and…
Descriptors: Data Analysis, Electronic Libraries, Information Services, Internet
Digital Reference: Reference Librarians' Experiences and Attitudes.
Peer reviewed Peer reviewed
Janes, Joseph – Journal of the American Society for Information Science and Technology, 2002
Reports the results of a survey of reference librarians in public and academic libraries that investigated experiences with and attitudes toward the use of digital and networked technologies and resources in reference work. Highlights include a correlation between experiences and positive attitudes; characteristics of librarians; and current and…
Descriptors: Academic Libraries, Correlation, Electronic Libraries, Futures (of Society)
Online Retrieval: A Dialogue of Theory and Practice. Database Searching Series.
Walker, Geraldene; Janes, Joseph – 1993
This book is designed to assist the beginning searcher of those online systems that primarily provide information in the form of bibliographic citations. These systems also contain files in other formats that are designed to provide answers to reference-type questions. It is intended not only to provide basic "how-to" information on the…
Descriptors: Access to Information, Bibliographic Databases, Higher Education, Library Education
The Web as a Reference Tool: Comparisons with Traditional Sources.
Peer reviewed Peer reviewed
Janes, Joseph; McClure, Charles R. – Public Libraries, 1999
This preliminary study suggests that the same level of timeliness and accuracy can be obtained for answers to reference questions using resources in freely available World Wide Web sites as with traditional print-based resources. Discusses implications for library collection development, new models of consortia, training needs, and costing and…
Descriptors: Budgeting, Comparative Analysis, Consortia, Costs