Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have…

The use of distance learning technology has allowed Northern Kentucky University's W. Frank Steely Library to remove traditional boundaries between both distance and on-campus students. An emerging model that applies these distance learning methodologies to all students has proven effective for enhancing reference and instructional services. This…

This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were…

The librarians at Northern Kentucky University's W. Frank Steely Library have successfully added a new embedded librarianship program to their established reference and instruction services, without the support of increased staffing. In fact, this program was established and has matured during a period of staff reductions. The decisions made in…

Twenty-one scholarly papers and fourteen abstracts comprise the content of the ninth annual "Brick and Click Libraries Symposium," held annually at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future…

Describes Kentucky libraries' participation in a pilot project allowing dial-up access to LOCIS (Library of Congress Information System). The two elements of LOCIS, SCORPIO (Subject-Content-Oriented-Retriever-for-Processing-Information Online) and MUMS (Multiple Use MARC System) are explained, and the use of LOCIS for reference, cataloging, and…

The Green Thumb Project was designed to test the feasibility of operating a computerized system for disseminating weather, market, and other agricultural production and management information on a day-to-day basis; to develop a prototype software support system for the test; and to provide essential project information on conduct of the test to…