"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…

The ability to navigate the vast ocean of available information and perform reference services in digital environments is an essential component of the job for most of today's reference librarians, especially those working in academic libraries. Reference librarians face a challenge: they must be highly skilled at searching for, locating, and…

The Rochester Institute of Technology (RIT), located in western New York, strives to deliver the same quality library services to its students and faculty located across the globe as those living in the Rochester area. In addition to an array of distance courses and online programs, RIT also has international campuses located in Kosovo, Croatia,…

After one year of providing virtual reference service through an instant messaging (IM) service, Binghamton University (BU) Libraries, under the purview of its Digital Reference Committee (DRC), undertook a study of collected session transcripts. The goals of this work were to determine who was using the IM service and why; if staffing for the…

This paper will examine the learning needs of millennial students, a generation different from any previous generation, so librarians should adjust their teaching methods to accommodate their needs. Should we, as librarians, consider changing our reference services--the way we present instruction and the materials that we order for the library?…

In this article, the authors discuss how the University of Rochester's two-year ethnographic study reveals what students do on campus and how the library fits in. Under Nancy Fried Foster's guidance, teams of librarians and staff conducted a two-year investigation. The goal: to improve the libraries' reference services, facilities, and web pages…

"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…

Herrick Library (Alfred University, Alfred, NY) reference guru of 18 years, Frank McBride, retired recently, leaving a smaller and less experienced staff to collectively handle reference questions. Frank had conscientiously documented much of his experience in a collection of paper files. In this column, the author (Herrick's new coordinator of…

The conference was held by the North Country Reference and Research Resources Council as a means of communicating and cooperating with Canadian libraries situated in close proximity to the Northern New York State libraries composing the Council. Topics covered by invited speakers and round table discussions included: (1) cooperative library…

When Kim Taney is not tending 80 workstations on the Webster Public Library's local area network, supervising the pages, working the reference desk, and advising libraries on how to improve teen services, she teaches ballet and choreographs her dance studio's productions. Choreography is a useful skill for someone with such a multifaceted life. As…

An invitational conference, attended by 200 library executives, practitioners and persons from allied fields, was held to explore progress and problems in library development in New York State. Special consideration was given to: (1) the application of data processing techniques for reference and research and (2) the improvement of information…

The purpose of the FACTS Program was to demonstrate whether or not facsimile transmission is technically and economically feasible for improving interlibary loan service by providing rapid access (24 to 48 hours) to major library collections. FACTS was in operation from January 20, 1967 to March 31, 1968 and included 15 library stations, 7 capable…

This report discusses the following aspects of New York Public Library systems: services, resources, organization and government, accessibility, users and uses, role of the state, management, finance, special problems of New York City libraries, and trends. Information was collected mainly during late 1964 and 1965 and was gathered from local…

This commentary is taken from speeches and discussions at (1) Meeting on New York State Library Development, Albany, March 3, 1967, (2) Annual System Conference, Lake Minnewaska, March 30-April 1, 1967, and (3) Meeting of School Librarians and Administrators, New York City, May 15, 1967. Discussions cover the methodology and findings of the…