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LeMaistre, Tiffany; Embry, Rebecka L.; Van Zandt, Lindsey L.; Bailey, Diane E. – Library Quarterly, 2012
In a comparative field study of ten libraries, we show how technological advances in electronic and digital resources have led to an onslaught of technology questions at the reference desk while prompting new and challenging work away from the desk. Libraries in our sample varied in their approaches to dealing with technological change, with…
Descriptors: Public Libraries, Academic Libraries, Reference Services, Librarians
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Figa, Elizabeth; Bone, Tonda; Macpherson, Janet R. – Journal of Library & Information Services In Distance Learning, 2009
Student success is influenced by their ability to access, evaluate, and use resources. Traditionally, academic librarianship has provided students with these information literacy skills. The increase in distance learning options has created the need for libraries to provide both reference services equitable to those available onsite and access to…
Descriptors: Student Evaluation, Distance Education, Online Courses, Academic Libraries