Whether a library's reference collection is large or small, it needs constant attention. Singer's book offers information and insight on best practices for reference collection management, no matter the size, and shows why managing without a plan is a recipe for clutter and confusion. In this very practical guide, reference librarians will learn:…

There's no shortage of library management books out there--but how many of them actually tackle the little details of day-to-day management, the hard-to-categorize things that slip through the cracks of a larger handbook? "Library Management Tips that Work" does exactly that, addressing dozens of such issues facing library managers, including: (1)…

This reference procedures manual for the Northern Michigan University Library covers: (1) desk service, including handling inquiries, recording statistics, problems, responsibility of assistants, referrals, user assistance with the public access catalog, and reference collections; (2) photocopying; (3) database searching; (4) bibliographic…

Describes reference tools useful for helping library patrons locate educational films. A "Film Search Form" is described which is useful as an aid to systematic film searching. (LLS)

Presents standards for reference services developed by the Suburban Library System (Illinois) and discusses the effects of the standards on youth services. Standards for a written reference plan, reference staff, reference sources, and evaluation are included. (11 references) (MES)

Argues that valid evaluation of reference services should involve triangulation, that is, the systematic use of a variety of carefully chosen research methods. The use of triangulation in conjunction with several qualitative research methods is described and guidelines to the implementation of a qualitative research project are provided. (27…

Provides step-by-step instructions for ordering documents online through DIALOG and ORBIT, including some helpful hints. Tables show database or independent document suppliers; list ordering commands, with examples; and explain optional commands, for the two retrieval systems. (SW)

Examines the theory and application of zero base budgeting (ZBB) and presents an example of ZBB in an academic library reference department, illustrating the preparation of a budget proposal and demonstrating the different approaches to staffing for reference services and varying funding levels. (FM)

Although some patent questions should be left to professionals, others can be answered using Internet-based patent databases. Provides an overview of Internet sites, including addresses, descriptions, costs, and evaluations of free and fee-based sites and guidelines for when do-it-yourself online patent searching is and is not appropriate. (PEN)

Librarians often have communication "accidents" with reference questions as initially presented. This article presents linguistic analysis of query categories, including: simple failures of hearing, accidents involving pronunciation or homophones, accidents where users repeat earlier misinterpretations to librarians, and accidents where…

A reference guide for online bibliographic searchers introduces and explains the major computer-searchable fields of the Educational Resources Information Center (ERIC) database, presents field access labels or commands of three online ERIC database vendors--BRS, DIALOG, and ORBIT--and lists the codes necessary for searching particular ERIC…

Computerized literature searching allows the educator to become familiar with resources that help develop individual teaching styles and methods, enhance awareness of pupil needs, explain educational research and evaluation, and describe curriculum materials. This document introduces the fundamentals of computerized literature searching. The…

Described on the agenda as "An Omnium Gatherum for Reference Librarians," this workshop presented by the staff of the Bay Area Reference Center (BARC) cites resources and explains search strategies used by BARC to respond to the types of questions most frequently submitted to them. Methods and tools that may be used by smaller libraries to answer…

Proposes three methods to be used by database searchers in structuring online search sessions with the goal of minimizing the negative effects on interlibrary loan operations. Forms management, management of printed search results, and the instruction of patrons are discussed. (Author/EM)

This guide to services of the reference department of Fenwick Library, George Mason University, is intended for use by staff in the department, as well as the general public. Areas covered include (1) reference desk services to users; (2) reference desk support procedures; (3) off desk services; (4) collection development, including staff…