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Ongoing Changes in Virtual Reference and Online Instruction in Academic Libraries
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Caterina Reed; Paria Aria; Guinsly Mondésir; Harvey Long – College & Research Libraries, 2025
This research seeks to find the new trends in virtual reference and online learning by looking at the impact of COVID-19 on academic libraries, and by identifying gaps in professional development for academic librarians, particularly in reference and instruction. Responses from the surveyed academic librarians indicate that many services…
Descriptors: Academic Libraries, Electronic Learning, Library Services, Reference Services
Academic Libraries: 2012. First Look. NCES 2014-038
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Phan, Tai; Hardesty, Laura; Hug, Jamie – National Center for Education Statistics, 2014
This report presents tabulations for the 2012 Academic Libraries Survey (ALS) conducted by the U.S. Department of Education's National Center for Education Statistics (NCES), within the Institute of Education Sciences. The 2012 ALS population included postsecondary institutions with all of the following: total library expenditures that exceed…
Descriptors: Academic Libraries, National Surveys, Library Services, Library Materials
The University of Texas at Arlington's Virtual Reference Service: An Evaluation by the Reference Staff
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Casebier, Katherine D. – Public Services Quarterly, 2006
The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became "Ask a Librarian." Slightly over one year later, the library joined the University of Texas System's "Ask a Librarian" service. Both services are powered by…
Descriptors: Reference Services, Electronic Libraries, Computer Mediated Communication, Program Evaluation
Chat Reference. SPEC Kit.
Ronan, Jana, Comp.; Turner, Carol, Comp. – SPEC Kit, 2002
This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to gather data on chat reference service. A total of 66 of 124 ARL member libraries responded to the survey. A copy of the questionnaire with tabulated results is presented. Representative…
Descriptors: Academic Libraries, Electronic Libraries, Foreign Countries, Higher Education
Digital Reference: Reference Librarians' Experiences and Attitudes.
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Janes, Joseph – Journal of the American Society for Information Science and Technology, 2002
Reports the results of a survey of reference librarians in public and academic libraries that investigated experiences with and attitudes toward the use of digital and networked technologies and resources in reference work. Highlights include a correlation between experiences and positive attitudes; characteristics of librarians; and current and…
Descriptors: Academic Libraries, Correlation, Electronic Libraries, Futures (of Society)
Electronic Reference Service. SPEC Kit 251.
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Goetsch, Lori, Comp. – SPEC Kit, 1999
The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…
Descriptors: Academic Libraries, Electronic Libraries, Foreign Countries, Higher Education