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Direct linkAmy VanScoy; Heidi Julien; Alison Harding – Journal of Education for Library and Information Science, 2024
This article reports on the third phase of a project studying the integration of information behavior theories and concepts into professional education for reference and information service (RIS). It also provides a synthesis of the results of all studies in the project, including a syllabus study, an interview study, and the survey. Results of…
Descriptors: Reference Services, Information Services, Library Science, Library Education
Download full textPlummer, Elizabeth L. – 1996
Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…
Descriptors: Academic Libraries, Higher Education, Improvement Programs, Inservice Education
