This is a selective bibliography covering journal literature, trade publications, monographs, technical reports, and other documents which are readily available. The bibliography covers publications dated 1969 through 1971. Although material published in languages other than English was not actively sought, some references have been cited to call…

Describes the patrons of and typical research projects conducted at the Huntington Library in San Marino, California, as well as the role of the library, including research services and grants, library collections, and assistance to researchers beyond the library setting. (CLB)

This set of summaries of problems and issues pertaining to the selection and implementation of automated integrated library information systems (AILS) deals with such topics as the nature of integrated library systems, the rationale for installing such systems, automated systems operations, available technology, and options for obtaining the…

Predicts that library cooperation, in its developed form, will involve state or regional electronic libraries having the following minimum components: (1) a short record automated system which will record the holdings of each member library, (2) an efficient document delivery system, and (3) a complete bibliographic system. (LLS)

Introduces information request form developed by Cooperative Reference Services Committee of American Library Association's Reference and Adult Services Division to be used whenever a library cannot supply information requested by a patron and would like to ask another library for assistance. Front of proposed form with sample question is shown.…

Discusses the history of the reference reform movement that began with an article that described what was wrong with reference. Highlights include the use of technology; remote access; tiered service; appointment-based reference service; alternative staffing patterns; and providing adequate resources to enhance reference service. (LRW)

Describes the CIA (Central Intelligence Agency) library. Highlights include security measures, a day in the life of two CIA librarians, sample reference questions, collection development, the Historical Intelligence Collection, the CIA Web site, and library modernization. (JAK)

This essay on problems associated with library reference service and personnel discusses the pros and cons of four approaches designed to improve staff utilization and quality of performance--hiring additional staff, automation, alternative staffing arrangements, and planning and rearrangement of priorities. Fourteen sources are given. (EJS)

Discusses the availability and quality of commercial reference services available on the World Wide Web such as Ask Jeeves and the decline in library reference service statistics. Describes a project in California to help libraries develop live, real-time reference services over the Web by adapting Web contact center software. (LRW)

Argues that libraries will become extinct in the future if they do not take on a more active role in serving the information needs of patrons, and advocates the development of expertise at switching centers for electronic information. Seven references are listed. (LLS)

Questions the need for collaborative digital reference services among libraries. Discusses the lack of use among networks that have been developed, probably due to easy access to online resources; economic assumptions; setting standards for reference practice; automatic routing software; copyrights; and patron satisfaction. (LRW)

Briefly summarizes the results of a recent American Library Association (ALA) study on "Financing Online Search Services in Publicly Supported Libraries." The background of the survey, the general patterns revealed by responses concerning the kinds of fees charged to users, and the availability of the complete study are included. (JL)

The developments over the past decade in the use of on-line systems by libraries are recounted. Cost is discussed as an initial deterrent, and then as a catalyst for change. (MBR)

Describes the experiences of a librarian who assists with prison law library outreach for the Minneapolis State Law Library. Topics addressed include the importance of good reference interviews; legal reference versus legal advice; confidentiality; and the rewards of public service. (LRW)

Reports on interviews with two librarians, Winston Tabb and Susan Finsen, of the Congressional Research Service, Library of Congress. (PF)