Describes an Edinburgh-based research project that is exploring issues related to reference work in digital libraries, the role of reference librarians with remote access users, library networking, and collaborative reference work. User experiences and librarian work patterns are related to the design of a prototype Web-based network reference…

Compares a digital reference service that uses instant messaging with traditional, face-to-face reference based on experiences at the Southern Illinois University library. Addresses differences in reference questions asked, changes in the reference transaction, student expectations, bibliographic instruction, and librarian attitudes and procedures…

Outlines the service rationale, software and technology considerations taken by the Pennsylvania State University library in planning towards online, real-time reference services and provides an overview of the planned pilot project. Discusses recent trends in academic electronic libraries, including providing value-added services to support…

Reports on some of the new ways public library sites are presenting themselves to their patrons and to the broader World Wide Web audience. Discusses library virtual tours; calendar display; audio-visual materials; resource listings; book clubs; money-raising activities; fugitive fact files; hot item advisors; periodicals; FAQs (frequently asked…

Suggests ways of using personal computers in special libraries, including online searching; CD-ROM networks; reference work; current awareness services; press cuttings services; selective dissemination of information; local databases; object linking and embedding; cataloging; acquisitions; circulation; serials control; interlibrary loan; space…

Using the experiences at the Vanderbilt University libraries as illustrations, this article addresses several concerns faced by libraries as they implement CD-ROM technology: (1) funding issues; (2) using multiple discs; (3) networking; (4) staff training; (5) end user training; (6) CD-ROM, print, and online differences; and (7) product…

Describes process by which two operational components of National Epilepsy Library and Resource Center (reference library, information and referral unit) combined existing retrieval package with specially designed software to make optimum use of a Wang VS-80 minicomputer. Designing and programing the system, testing and evaluation, and final…

Describes the design and operation of a system that resulted from a project undertaken by a small specialized library to provide self-help for patrons seeking reference assistance. The areas of information available on the system are described, including standard reference titles, library holdings and services, reserve readings, and placement…

Examines the effects of CD-ROM on academic library reference work. Topics discussed include the impact on job duties of the reference librarian; impact on users; system drawbacks; location of equipment; search strategies of users versus librarians; budgetary concerns; and future ramifications, including networking and electronic publishing. (10…

Discusses the concept of electronic workstations and describes four different types: (1) the academic workstation; (2) the reference workstation (i.e., for end users); (3) the information specialist workstation; and (4) the workstation for management information. The creation of a new integrated information center (ICC) is also described. (11…

The Center for Business Information and the Goizueta Business School at Emory University (Georgia) tested desktop videoconferencing as a means to deliver reference services, including consultation, documentation, training, and sharing of CD-ROM databases. Provides a brief overview of the technology, describes project beta testing, and discusses…

To compete effectively in the world of electronic reference, libraries must offer remote patrons a variety of index, abstract, and full text services, which are easy to access and which answer questions. A marketing alliance between electronic reference vendors and public libraries would ensure access, fair compensation for publishers and authors,…