In a comparative field study of ten libraries, we show how technological advances in electronic and digital resources have led to an onslaught of technology questions at the reference desk while prompting new and challenging work away from the desk. Libraries in our sample varied in their approaches to dealing with technological change, with…

This article explores the geography of virtual questioning by using geographic information systems to study activity within the Florida Electronic Library "Ask a Librarian" collaborative chat service. Researchers mapped participating libraries throughout the state of Florida that served as virtual "entry portals" for users as…

Investigates the relationships between reference performance (dependent) variables and various quantifiable reference service characteristics (independent variables such as reference collection size). Statistical analysis indicated that reference performance was significantly related to the size of the reference collection, and to other…

This article identifies competing schools of thought about the teaching of reference work by examining the relationship among nine reference textbook authors and by exploring the educational influences of five pioneers in the field of library science. The use of textbooks to examine the understanding of a field is discussed. (93 references) (LRW)

Examines the forces for change in reference and information work in the public library--politics and economics, society and the individual, the profession, technology, and the growth of information--and considers the possible future for such service in individual libraries. (CWM)

Ranganathan believed that effective reference service depended on the intuitive "flair" of the librarian and on the use of an analyticosynthetic classification scheme. (Author)

This study, which focused on the extent to which Lake Forest College (Illinois) students were aware of library reference services, used interviews and a revised version of a survey used elsewhere. Findings showed student awareness to be relatively high, and that the methodology would work well in other undergraduate settings. (Author/EM)

Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…

Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the…

Demonstrates the application of a marketing technique, conjoint analysis, to the measurement of users' preferences for service patterns in an academic library. Eight references are cited. (FM)

Within the U.S., information is a good in the "sphere" of basic welfare and security, and therefore (following Walzer's theory of justice), it should be distributed on the basis of the principle appropriate to the meaning of goods in that sphere-communal provision based on need and not on the basis of the distributive principle…

Search theory is applied to scanning library shelves or catalogs for items of immediate utility. (Author/AB)

Investigated public librarians' interactions with patrons seeking geographic information with a sense-making (timeline) survey. Digital geographic data collection and information systems were utilized less in public libraries, and users had more complex needs than perceived. Explores implications for altering reference interviews and makes…

A brief review of measurements of reference/information service in libraries leads to the observation that few measures have dealt with the service product from the user's point of view. (9 references) (Author/NH)

This meta-analysis of research on reference service evaluation discusses how often the same variables are examined, to what extent the observed correlations agreed or differed, and whether the results of multiple studies (59 studies listed) can be combined to obtain a more accurate estimate of the strength of association for a variable with…