Examines historical reasons for the reference desk and workers to establish how reference work has been circumscribed, describes how it has evolved, and attempts to define perimeters between tasks and duties of paraprofessionals and professionals. Highlights the Williamson Report (1923) on training for library services and considers how practices…

Describes the development, operation, and services of a special unit at the Chicago Public Library that provides reference and research services to professional librarians. Specific reference materials, online databases, and current awareness services are covered. The selection and acquisition of library materials is discussed in some detail. (21…

Develops a comprehensive, unified, explanatory theory of librarianship by first making an analogy to the unification of the fundamental forces of nature. Topics include dependent and independent variables; publishing; acquisitions; classification and organization of knowledge; storage, preservation, and collection management; collections; and…

Graduate programs must examine the curriculum for reference and information access professionals. Greater access to information sources by users has highlighted the need for reference and information professionals to develop new skills including more technological knowledge, a better understanding of user information-seeking, new instructional…