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Jay, Margaret; Webber, Sheila – Program: Electronic Library and Information Systems, 2005
Purpose: Aims to investigate the impact of the internet on reference services in public libraries in England. Design/methodology/approach: A literature review provides the policy context for UK public library services and highlights developments in digital reference. A questionnaire was administered in 2003 to a sample of the public library…
Descriptors: Foreign Countries, Internet, Reference Services, Library Services

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