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Welch, Jeanie M.; Cauble, Lynn A.; Little, Lara B. – RSR: Reference Services Review, 1997
Discusses implementation of the automated recording of reshelving statistics for print reference materials and the use of these statistics in reference-collection development and management, especially in making acquisitions and weeding decisions, based on experiences at the University of North Carolina, Charlotte. (Author/LRW)
Descriptors: Academic Libraries, Higher Education, Library Automation, Library Collection Development
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Tenopir, Carol – RSR: Reference Services Review, 1999
Considers the increase in the variety of electronic reference options in academic libraries based on surveys of ARL (Association of Research Libraries) members. Discusses online catalogs; CD-ROM databases; World Wide Web access; and changes in library instruction, including formal instruction, point-of-use instruction, and Internet instruction.…
Descriptors: Academic Libraries, Databases, Electronic Libraries, Higher Education
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Carter, Christina E.; And Others – RSR: Reference Services Review, 1996
Explains how reference, acquisitions, and serials staff at the University of New Mexico library collaborated to develop systematic procedures to improve the management of problematic serials and monographs in the reference department. Serials reference work is discussed and use of the INNOPAC integrated system is described. (Author/LRW)
Descriptors: Academic Libraries, Cooperation, Higher Education, Integrated Library Systems
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Burrow, Gale; Gunter, Linda – RSR: Reference Services Review, 1994
Describes the role of libraries at Claremont Colleges (California) in implementing a CD-ROM local area network to increase use of electronic databases. Highlights include grant funding; hardware; software; user education for faculty and students; future plans; and impact of the new technology on interlibrary loan, document delivery, and reference…
Descriptors: College Libraries, Computer Software, Databases, Futures (of Society)
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Jantz, Ron – RSR: Reference Services Review, 2001
Examines issues of knowledge management within academic libraries and how reference librarians can become more effective as information intermediaries. Describes the common knowledge database (CKDB) developed at Rutgers University's New Brunswick campus to more fully integrate libraries on campus and to facilitate the use and management of…
Descriptors: Academic Libraries, Branch Libraries, Databases, Higher Education
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Mood, Terry Ann – RSR: Reference Services Review, 1994
Describes the changing role of the library and the reference librarian and the effects of new information technology, changing demographics of student populations, and patrons' expectations for personalized service versus library instruction. Fees for meeting rooms, photocopying, videos, printouts of articles from online full-text, information…
Descriptors: Academic Libraries, Change, College Students, Demography
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Benefiel, Candace R.; And Others – RSR: Reference Services Review, 1997
Discusses how the reference staff at Texas A&M University defined basic tools, skills and procedures that new librarians and support staff should know. A list of Subject Baseline Competencies (which is appended) was developed for the reference department, including desk procedures and policies, electronic competencies, and the three major…
Descriptors: Academic Libraries, Basic Skills, Computer Literacy, Higher Education
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Isbell, Dennis; Kammerlocher, Lisa – RSR: Reference Services Review, 1998
Summarizes Carol Kuhlthau's research on the information search process. Discusses how Kuhlthau's model of students' information search process (ISP) has been integrated into a course at Arizona State University and is being used experimentally as a training tool in the library's reference services. Selected student responses to research process…
Descriptors: Academic Libraries, Higher Education, Information Seeking, Library Instruction
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Stephenson, Nina K.; St. Clair, Linda – RSR: Reference Services Review, 1996
In a pilot program for meeting their need for additional reference and instructional personnel, the Zimmerman Library of the University of New Mexico employed and then evaluated two graduate students. Administrators concluded that graduate assistants can make valuable contributions to reference, information, and instructional services if they are…
Descriptors: Academic Libraries, Assistantships, Graduate Students, Higher Education
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Scales, B. Jane; Gilles, Mary M. – RSR: Reference Services Review, 1995
Presents steps taken by a librarian task force at Washington State University in planning, implementing, and evaluating the addition of LEXIS-NEXIS workstations; user policies; and instruction methods in an academic reference environment. Figures and tables display: workstation information including usage statistics, an outline of the Lexis-Nexis…
Descriptors: Academic Libraries, Evaluation Methods, Instructional Materials, Librarians
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Jesudason, Melba – RSR: Reference Services Review, 2000
Explains why student-athletes on college and university campuses are chosen as a special group for library instruction outreach programs. Gives a brief history of library instruction to athletes' programs at the University of Wisconsin-Madison, emphasizing the collaboration between the academic advisors of the athletes and the instruction…
Descriptors: Academic Libraries, Athletes, Athletics, Electronic Mail
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Herman, Douglas – RSR: Reference Services Review, 1994
Describes a multifaceted evaluation of the Brandeis model of reference services, which included how the model was defined, direct observation of librarians, unobtrusive study, and a focus group project to gauge patron response. Results of the study and needed improvements are discussed. A sidebar article describes the Brandeis model. (22…
Descriptors: College Libraries, Evaluation, Higher Education, Improvement
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Welch, Jeanie M. – RSR: Reference Services Review, 1999
Discusses the evaluation of academic library reference librarians' effectiveness in providing services to patrons using electronic sources based on experiences at the University of North Carolina at Charlotte. Topics include core technical competencies for subject specialists and reference desk service; the Internet; and methods of evaluation.…
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Internet
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Stephenson, Nina K. – RSR: Reference Services Review, 1995
Discusses an in-service cross-training program designed for reference desk workers at the University of New Mexico Library. Describes the reference department and provides an overview of cross training. Highlights include training issues, a needs assessment questionnaire, program implementation, and evaluation. Four appendices provide sample…
Descriptors: Academic Libraries, Inservice Education, Institutes (Training Programs), Library Personnel
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Sheets, Janet – RSR: Reference Services Review, 1998
Discusses training for student assistants in academic libraries, reviews the literature on role playing, and describes "The Reference Game," a role-playing exercise used to train reference student assistants at Baylor University (Texas). Description notes participant roles, preparation, rules of the game, typical questions, and…
Descriptors: Academic Libraries, College Students, Educational Games, Higher Education
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