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Identifying Core Reference Competencies from an Employers' Perspective: Implications for Instruction
Peer reviewed
Direct linkSaunders, Laura – College & Research Libraries, 2012
Reference services are in transition. Impacted by advances in technology, changing user expectations, and the migration to greater provision of online and distance service, reference in academic libraries today is not the same service it was even just a decade ago. Most literature looks at reference competencies either for a specific service model…
Descriptors: Reference Services, Academic Libraries, Librarian Attitudes, Employer Attitudes
Ward, David; Kern, M. Kathleen – portal: Libraries and the Academy, 2006
Driven by studies showing that Millennials (ages 18-24) have adopted IM (instant messaging) as a standard communications medium, many libraries are reaching out to their own patrons in this way. At the same time, some of these libraries have invested thousands of dollars in vendor-based chat reference solutions that provide duplicate…
Descriptors: Library Services, Outreach Programs, Computer Mediated Communication, Time
