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Direct linkEastman, Teagan; Hyde, McKenzie; Strand, Katie; Wishkoski, Rachel – Journal of Library & Information Services in Distance Learning, 2019
As distance education programs grow at college and universities across the country, libraries must ensure virtual reference services are prepared to meet the needs of patrons in these programs. This article describes the process and results of a 2018 chat analysis conducted at a midsize research university with a large distance education program.…
Descriptors: Academic Libraries, Library Services, Reference Services, Computer Mediated Communication
Faulk, Nick; Crist, Emily – College & Research Libraries, 2020
To better understand, articulate, and improve the academic library's impact on online populations, this two-phase mixed-method study examines library communication with online students and faculty. In phase I, online focus group participants responded to vignettes illustrating library communication scenarios. Results from phase I informed the…
Descriptors: Academic Libraries, Library Services, Library Instruction, Library Skills
Dempsey, Paula R. – College & Research Libraries, 2017
This study investigates how reference staff at two libraries balance teaching with resource delivery in live chat reference. Analysis of 410 transcripts from one week shows that one library tends to deliver more resources from a wider range of database suggestions, to take more time in chat interactions, and to incorporate more teaching behavior…
Descriptors: Delivery Systems, College Libraries, Comparative Analysis, Reference Services
Download full textBaudino, Frank, Ed. – Online Submission, 2011
Twenty-three scholarly papers and twelve abstracts comprise the content of the eleventh annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of…
Descriptors: Conferences (Gatherings), Athletics, Multilingualism, Interpersonal Relationship
Davis, Philip; Finlay, Constance; Cosgrave, Tony; McDonald, Peter – 1998
This report identifies potential issues that the Cornell University Library (CUL) might face in supporting distance learning, and recommends solutions. While the precise budgetary implications are uncertain, additional resources, services, and personnel will need to be accounted for in the cost of serving distance learners. The report addresses:…
Descriptors: Academic Libraries, Access to Information, Computer Mediated Communication, Computer Networks
Adams, Kate; Rosenquist-Buhler, Carla – 1997
Recent technological advances and administrative planning have significantly improved the University of Nebraska-Lincoln's (UNL) ability to provide continuing education courses to students at a distance. The UNL Libraries deliver services in partnership with the Division of Continuing Studies and several departments on campus. This paper focuses…
Descriptors: Academic Libraries, Access to Education, Computer Mediated Communication, Computer Networks
Ury, Connie Jo, Ed.; Baudino, Frank, Ed. – Online Submission, 2003
The 2003 Brick and Click is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. The conference theme was "The Shape of Tomorrow". It is sponsored by the Northwest Missouri State University in order to offer academic librarians a forum for…
Descriptors: Government Publications, Periodicals, Indexes, Library Services
Baudino, Frank, Ed.; Mardis, Lori, Ed.; Park, Sarah G., Ed.; Ury, Connie J., Ed. – Online Submission, 2004
The Brick & Click Libraries Symposium is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. It is sponsored by Northwest Missouri State University in order to offer academic librarians a forum for sharing practical information. The subjects and…
Descriptors: Librarians, Library Science, Electronic Journals, Copyrights
Ury, Connie Jo., Ed.; Baudino, Frank, Ed. – Online Submission, 2005
These proceedings document the fifth year of the "Brick and Click Libraries Symposium", held annually at Northwest Missouri State University in Maryville, Missouri. Thirty five peer-reviewed papers and abstracts, written by academic librarians, and presented at the symposium are included in this volume. Many of the entries have…
Descriptors: Computer Mediated Communication, Reference Materials, Search Engines, Marketing
