Discussion of reference services for children and child-related questions focuses on examples encountered at the San Francisco Bay Area regional reference center. Highlights include sharing resources, online searching, telephone inquiries, using adult reference sources, the use of specialized collections, and using the Internet. (LRW)

Describes services offered by the Center for Electronic Records of the National Archives and Records Administration and discusses electronic communication tools used in its reference services program, including electronic mailing lists, electronic mail, and online descriptive materials and finding aids. Provides an overview of constituency groups…

Introduces the Internet, including a brief history of the system, the essential components, and a step-by-step procedure for getting started. Discusses online services of specific interest to Hispanics. Also considers the political debate over privatization of services. (RAH)

Guest columnist Paul D. Healey discusses World Wide Web as an Internet reference tool for librarians in adult reference services. Discussion highlights include an examination of Web uses in retrieving hypertext documents, a review of Web uses in law libraries, an analysis of quality control problems, and challenges faced by users. (JMV)

Explores ways for librarians to improve search strategies in a globally networked computing environment. Discusses browsing versus more structured search strategies; thinking processes and information-seeking processes; supplementing the traditional reference interview with computer-based reference assistants; models for automating the reference…

Discusses the use of the Internet for ready reference and considers limitations, reference policy, and cost issues. Highlights include general reference sources; database searching on the Internet; Gopher; bibliographic control and access to Internet resources; personnel issues; and levels of service. (Contains 30 references.) (LRW)

This paper focuses on techniques for retrieval used in information sciences and in World Wide Web search engines. The purpose of reference service and information science is to provide useful information in response to a query. The two metrics of recall and precision serve to express information retrieval performance. There are two major…

Describes a project conducted at the University of Texas libraries that tested the feasibility of providing reference assistance by means of direct intervention by trained reference librarians to remote users of networked CD-ROM workstations. The use of federal depository CD-ROM databases is discussed. (Contains six references.) (LRW)

This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…

Geared toward librarians who frequently work with faculty and graduate students, this paper summarizes the experience of the library at the University of Southern California in organizing and conducting several subject specific workshops on using the Internet as a research medium. It examines the practical issues on how to approach the task of…

Describes an evaluation of a CD-ROM wide-area network at the University of Pittsburgh libraries. Reference staff were interviewed on their use of and satisfaction with the network; student assistants were asked about the type and amount of user assistance they provide; and users were surveyed. Suggestions for future enhancements are offered.…

For the past two decades the central Information Retrieval Services of the Max Planck Society has been providing database searches for scientists in Max Planck Institutes and Research Groups throughout Germany. As a supplement to traditional search services offered by professional intermediaries, they have recently fostered the introduction of a…

This annual collection contains 16 papers about the use of Macintosh computers in libraries which include: "New Horizons in Library Training: Using HyperCard for Computer-Based Staff Training" (Pauline S. Bayne and Joe C. Rader); "Get a Closet!" (Ron Berntson); "Current Periodicals: Subject Access the Mac Way"…

This review of the evolution of reference services in the library of the University of Tennessee at Chattanooga begins with background information on the university and a brief description of the library's holdings and services. The mission of the library is stated, and it is noted that automation began with internal technical operations in 1983.…

These Proceedings of the Third Internet Librarian Conference include the following papers: (1) "Networking the Network: What Information Technology Fluency Can Do for You" (Jose Aguinaga, Kitty Little, and C.D. McLean); (2) "Moving Out of HTML into Database Solutions for the Web" (Kristin Antelman); (3) "Creating Your Own…