Twelve scholarly papers and eighteen abstracts comprise the content of the nineteenth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of…

Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…

This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…

This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on…

Reference service via instant messaging (IM) has significant potential to benefit distance learners. There has been wide experimentation with IM to expand reference services in libraries across the US, with mixed results. Concern has been expressed that IM cannot provide the same reference experience as face-to-face interactions. One academic…

This commentary is taken from speeches and discussions at (1) Meeting on New York State Library Development, Albany, March 3, 1967, (2) Annual System Conference, Lake Minnewaska, March 30-April 1, 1967, and (3) Meeting of School Librarians and Administrators, New York City, May 15, 1967. Discussions cover the methodology and findings of the…

Since the publication of the third edition of this book in 1961, numerous changes have occurred in the policies, procedures, functions and technology of academic librarianship. The present volume incorporates the literature of the past 13 years, and the author concludes that while the changes implied through the literature are significant and…

"Illinois Libraries" for June, 1975, is devoted to interlibrary cooperation and the multitype library network as exemplified by the Illinois Library and Information Network (ILLINET). The history, geographical coverage, member and affiliate libraries, and the workings of the network at various levels are described. A second section…

University of South Florida librarians developed 1) a library lecture series in which presentations were faculty-initiated and tailored to each situation; and 2) a course to help students develop library skills. A computer analysis of library statistics showed increased student library use since the course has been given. (LS)

This study outlines the types of library service required to furnish quality reference services to state agencies. The services provided by the Oregon State Library were evaluated according to the standards established by the American Library Association. Evaluation of the collection for scope and coverage in subject areas of automation,…

This bibliography lists 159 books and journal articles on the measurement and evaluation of in-person and telephone reference/information services in academic, public, and special libraries, especially law school depository libraries. Subjects covered in the bibliography include the quality of reference/information services in terms of…

Lists citations of publications from mid-1973 through 1977, grouped under such headings as overview and general, bibliographies, standards, specific systems, technical processing, acquisitions, cataloging and classification, the catalog, serials, circulation, interlibrary loan, reference services, special subject materials, minicomputer…

The Inglewood, California, public library provides a manual on reference service. The theory, purpose, and objectives of reference are noted, and goals and activities are described in terms of budget, personnel, resources, and services. A chapter on organization covers service structure, information services, relationships with other library…

In 1976 research was undertaken to assess the progress of the Ohio multicounty cooperative library programs since the authorization by legislation in 1969 of the Area Library Service Organizations (ALSO). This report makes recommendations to assist library development staff and multicounty cooperative project directors to improve planning,…