Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Describes development of the Atlanta-Fulton Public Library's Channel 16, the country's only library television station to produce programming 24 hours a day, 7 days a week. Use of cable television, program administration and budgeting, programming, interactive information and reference services, measuring viewer response, and publicity are…

This essay addresses access to information through the use of computer networking systems. Highlights include national commercial networks, bulletin board systems, cautionary notes on networking, the role of the public library in providing a link between the computer and the public, and maximizing access and efficiency through library services.…

Reports on an initiative by the Toronto Public Library to create the "Virtual Reference Library" (VRL). Describes the first service to be offered, a Dewey application called "Science Net." Discusses the VRL and its precursor, objectives, basis for its funding, technical aspects, progress to date and future direction. (AEF)

The Cooperative Information Network (CIN) was formed in 1972 to respond as totally as possible to the informational needs of individuals, governmental units, and businesses located within Santa Clara County, California. A network of TWX machines links all types of libraries in the county. Libraries joining the system agree to respond as quickly as…

Authors share their experiences in training Oklahoma Teletype Interlibrary System/ Oklahoma Information Line (OTIS/OIL) personnel in the techniques of "profiling" searches during a one day workshop. Components of the workshop described are straight lecturing, interactive lecturing, role playing, and problem solving. (JPF)

Four articles outline problems, programing, case studies, and hardware/software selection in library use of microcomputer-based electronic bulletin board systems (BBS). Highlights include the North-Pulaski (Chicago, Illinois) BBS, features of Liverpool Public Library (New York) system, and misuse of a library BBS (obscenity, bulletin board…

This publication features work presented at the Second Annual Virtual Reference Desk Digital Reference Conference (October 6-17, 2000, Seattle, Washington). These proceedings include papers and presentations by conference presenters representing public, academic, and government libraries, as well as subject-specific AskA services, from the United…

This evaluation of a program started in 1979 to provide information and referral services (I&R) through public libraries to minority groups offers recommendations to improve these services to underserved segments of the California population. Introductory materials provide a summary analysis and a history of the Minority Information Services…

The Internet Public Library (IPL), hosted by the University of Michigan School of Information is an operating virtual library that answers reference questions from all over the world. Discussion includes the construct of the IPL Reference Center, how the Reference Center handles questions, and characteristics of e-mail reference service. (AEF)

This study of the benefits, methods, and costs of linking two or more bibliographic utilities for use by public and academic libraries assessed the impact of linking on three distinct areas of library operations: shared cataloging, interlibrary loan, and reference searching. The analysis was restricted to bibliographic records for monographs in…

Describes how the Tulsa City-County Library System built a 22-branch CD-ROM-based network with the emerging thin-client/server technology, and succeeded in providing patrons with the most current research tools and information resources available. Discusses costs; networking options; the Citrix WinFrame system used; equipment and connectivity.…

Describes how the University of Alaska, Fairbanks, implemented information and library services to its primarily rural distance education students using information brokering and document delivery via the university's computer network, voice mail, and telefacsimile. The positive student response in light of the special needs of Alaskan Native…

Describes techniques developed for providing continuing education to individuals solving medical reference requests over a telephone teleconference network linking library personnel in nonurban public libraries, systems libraries, and small hospital libraries. Background, project aims, and teleconferencing techniques, including their advantages,…

In conjunction with the National Science Foundation (NSD), an on-going experiment is being conducted to test the feasibility of increasing public access to 16 major data bases by providing public libraries with on-line, interactive, retrieval capacity. During the period from January to March 1976, the major activities of the study were: (1) a…