This article reports on the third phase of a project studying the integration of information behavior theories and concepts into professional education for reference and information service (RIS). It also provides a synthesis of the results of all studies in the project, including a syllabus study, an interview study, and the survey. Results of…

Information behavior is an important area of conceptual knowledge for reference service providers, as it provides structure for understanding users' information seeking and use. This study explores the extent to which information behavior theories, models, and concepts have been integrated into professional education for reference and information…

Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

As emerging information technologies have driven demand for new library communication channels, there has been increased interest in the use of mobile tools to promote interaction, expand outreach, market programs, and enhance the library experience. Libraries today are at widely different levels of mobile engagement, a gap poised to grow as…

Introduction: In recent years, the introduction of social question and answer services and other Internet tools have expanded the ways in which people have their questions answered. There has been speculation and debate over whether such services and other Internet tools are replacing library virtual reference services. Method: Most previous…

Introduction: The paper attempts to understand value constellations in organising and using the business information service that was recently developed by various stakeholders with libraries who were in pursuit of supporting people's problem solving in Japanese public libraries. Method: In-depth interviews were conducted not only with users and…

The objectives of the Alabama Public Library Service are to: provide library services to the citizens directly or through local libraries; provide library services for those with special needs through the Regional Library for the Blind and Physically Handicapped; provide library services to employees of the State of Alabama to meet their…

"Illinois Libraries" for June, 1975, is devoted to interlibrary cooperation and the multitype library network as exemplified by the Illinois Library and Information Network (ILLINET). The history, geographical coverage, member and affiliate libraries, and the workings of the network at various levels are described. A second section…

This guide is the Northern Illinois University (NIU) Libraries' quick reference tool for providing information about its collections, facilities, and services. The articles are arranged in an alphabetic, dictionary format with numerous cross-references, and highlight information on the following: administrative offices; company annual reports;…

Long regarded as the premier monographic series in its area of coverage, "Advances in Library Administration and Organization" offers research perspectives that are both timely and lively. This 18th volume continues the series' long practice of bringing to its professional and academic readership an eclectic mix of scholarship and longish essays.…

This pamphlet focuses on developments in the Library of Michigan during the year 2000. The year 2000 marks the Library of Michigan's 140th consecutive year serving the citizens of Michigan as a federal depository library. A profile of the new State Librarian of Michigan, Christie Pearson Brandau, is given, including her goals as State Librarian,…

A program and policy statement was developed by librarians at the Carleton College Library to address various planning demands being made of the library, to meet the specific and idiosyncratic information needs of the academic community, and to help clarify long range goals of the library and policies by which these goals may be successfully…

Ten law librarians, at one private and three academic law libraries, were studied to ascertain what types of reference services they provide to their patrons. The current model employed in public libraries today was used as the baseline against which to measure these legal reference services. This model employs five traditional categories of:…

In 1971 the Board of the Midwestern Regional Library System authorized a study of the periodical collections of the major public libraries, the three universities, and one community college within the Region. It was felt that the study would have immediate implications for the Regional library's developing "Information Services Program,"…

Based on a study of the Free Library's current operations, including its financial support, expenditure, facilities, usage, staff, organizational structure, administrative proceedings, goals, objectives, and specific functions, a long-range plan for the library within the framework of Philadelphia's municipal finance limitations is developed. An…