A primary role of any e-resources librarian or staff is troubleshooting electronic resources (e-resources). While much progress has been made in many areas of e-resources management (ERM) to understand the ERM lifecycle and to manage workflows, troubleshooting access remains a challenge. This collaborative study is the result of the well-received…

Purpose: The purpose of this article is to provide a comprehensive literature review on the utilisation of intelligent agent technology in the library environment. Design/methodology/approach: Research papers since 1990 on the use of various intelligent agent technologies in libraries are divided into two main application areas: digital library…

Twenty-one scholarly papers and fourteen abstracts comprise the content of the ninth annual "Brick and Click Libraries Symposium," held annually at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future…

Through active user participation, Washington State University Education Library was able to provide ERIC computer searching services to students, faculty, and community members with no additional library staff. Specialized training for the two librarians, as well as rental of a terminal for the library, resulted in over 100 searches in 1974-5.…

In Britian, national library planning does not attempt to provide a detailed central plan for all library development; rather it focuses on a limited range of crucial issues: the provision of appropriate legislative, institutional, and financial structures for broad library service. The Public Libraries and Museums Act of 1964 charged both…

Discusses the impact of local online databases on library reference services, including their integration with remote files such as Dialog, Orbit, and the Information Bank. Online catalog databases, multiple local databases (analytics for journal articles, indexes), and batch processing of data are noted. Six references are cited. (EJS)

Papers from an institute on the university's role in information networks are presented. Two introductory papers define networks in general and consider reasons for their existence in academic libraries. Five papers describe operational networks: Ohio College Library Center (OCLC), Stanford's BALLOTS system, the Minnesota Interlibrary Teletype…

This 16-article issue focuses on history, policy, services, users, organization, evaluation, and automation of the archival reference process. Collections at academic research libraries, a technical university, Board of Education, business archives, a bank, labor and urban archives, a manuscript repository, religious archives, and regional history…

This set of summaries of problems and issues pertaining to the selection and implementation of automated integrated library information systems (AILS) deals with such topics as the nature of integrated library systems, the rationale for installing such systems, automated systems operations, available technology, and options for obtaining the…

The Statewide Library Computer System (LCS) has been an established operational resource-sharing system in Illinois for more than five years. Resource-sharing activities among the 27 participating academic libraries include contributions to OCLC, LCS interlibrary circulation, and access by Illinois Library and Information Network systems. Fifteen…

Research libraries play essential role in the dissemination of both bibliographic and numerical information, including acquisition, processing, cataloging, retrieval, and document delivery. Most functions have been affected dramatically by application of the computer and library services at Massachusetts Institute of Technology that have evolved…

A study on information technology and public policy examined relationships among information providers and their clients in order to determine the economic, institutional, and technological factors that are key in deciding how people get the information they need. The research project was conducted to help the National Commission on Libraries and…

The future role, scope, and nature of bibliographic instruction (BI) and reference services at academic libraries is unresolved. Both have felt internal pressures and challenges during the past decade. It is suggested that BI and reference share tasks and become a single service. (92 references) (Author/DGM)

Like the first two editions, this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind today's reference services and of the most important sources consulted in answering common types of reference questions. The first 12 chapters deal with…

This part of the final report provides an historical context for a state technical information system by reviewing prior work toward establishment of state-wide cooperation among libraries, with particular emphasis on service to business and industry. It then outlines a network schematic which incorporates both geographic groupings and specialty…