A primary role of any e-resources librarian or staff is troubleshooting electronic resources (e-resources). While much progress has been made in many areas of e-resources management (ERM) to understand the ERM lifecycle and to manage workflows, troubleshooting access remains a challenge. This collaborative study is the result of the well-received…

Purpose: The purpose of this article is to provide a comprehensive literature review on the utilisation of intelligent agent technology in the library environment. Design/methodology/approach: Research papers since 1990 on the use of various intelligent agent technologies in libraries are divided into two main application areas: digital library…

To assist researchers, practitioners, and students in locating journal articles, books, papers, and reports relevant to all aspects of document design, the Document Design Project staff at Carnegie-Mellon University (CMU) is designing and building a computerized reference library using the operating system ZOG. The library will include material…

Defines the terms necessary to developing a theory of library reference work. (PF)

The three papers presented discuss the components of the pricing structure for online service vendors (Roger Summit); describe an information system designed to provide agricultural weather data to farmers (Lehnert and Scott); and explore the impact of information delivery systems for the home (Mark Plakias). (FM)

This paper presents data and discusses: (1) the procedures used in the preparation and delivery of eight computer-produced bibliographies, (2) the benefits of using them, (3) the costs in dollars, librarians, and time, (4) the possible operational problems, (5) suggested improvements, (6) additional uses, and (7) questions concerning service…

Analyzes the search process, isolating the pertinent elements that make up a search and identifying the many decision points in the process. (Author/PF)

The effects of personal systems on formal library and secondary information services use are analyzed. Conclusions are that personal information systems are not personalized libraries;'' formal library services should concentrate on developing complimentary programs. (9 references) (Author)

Emphasizes facets of micrographics (field of information processing concerned with making and use of microforms) which influence reference activity and professional responsibilities of reference librarians. Micropublishing, available micropublications, bibliographic control, information storage and retrieval, and microform equipment are noted.…

Traces the development of Telidon, a videotex communications system, highlighting Telidon trials and citing library applications and projects being developed by various Canadian libraries. Four references are cited and additional readings are provided. (EJS)

History, development, evaluation, and problems of computerized biomedical information systems, with emphasis on the National Library of Medicine and MEDLARS. (LS)

Considers the use of nonbibliographic databases, also known as source files, as an information service supplied to library users and notes commercially produced databases, brokerage firms offering a variety of small databases, community resource files, differences between use of bibliographic and non-bibliographic databases including fees, and…

Describes the New York State Geographic Information Systems (GIS) Clearinghouse that is run by the New York State Library and discusses hands-on GIS technology used as an enhancement to its reference services. Topics include community building, in-house projects, library database development, outreach, and the future of GIS reference. (LRW)

Twenty-one scholarly papers and fourteen abstracts comprise the content of the ninth annual "Brick and Click Libraries Symposium," held annually at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future…

Describes InfoTrac, a self-contained periodical reference system designed for in-library use by library patrons; the core database provides coverage of 900 general interest, business, management, and economic periodicals. Confusion in library markets resulting from introduction of new computer technology is discussed, and hardware/software…