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Dempsey, Paula R. – College & Research Libraries, 2017
This study investigates how reference staff at two libraries balance teaching with resource delivery in live chat reference. Analysis of 410 transcripts from one week shows that one library tends to deliver more resources from a wider range of database suggestions, to take more time in chat interactions, and to incorporate more teaching behavior…
Descriptors: Delivery Systems, College Libraries, Comparative Analysis, Reference Services
Robinson, Kelly; Casey, Anne Marie; Citro, Kathleen – Journal of Library & Information Services In Distance Learning, 2017
This study explores the idea of creating a knowledge base from shared online accounts to use in training librarians who perform distance reference services. Through a survey, follow-up interviews and a case study, the investigators explored current and potential use of shared online accounts as training tools. This study revealed that the…
Descriptors: Shared Resources and Services, Librarians, Interviews, Surveys

Harris, Roma M. – RQ, 1989
Describes a survey of public librarians that examined their understanding and use of bibliographic instruction and their beliefs about the role of instruction in reference services. No consensus was found, but respondents' views seemed to be mediated by training in bibliographic instruction, library size, and the library's policy on user…
Descriptors: Institutional Characteristics, Library Education, Library Instruction, Library Policy
Crampon, Jean E. – Online, 1980
Identifies several common attitudes of institutions, trainees, and trainers regarding the training of a backup searcher. Ten tips are given for dealing with the less-than-perfect training situation, with recommendations (depending on the combination of attitudes) for internal or external training, or both. (SW)
Descriptors: Institutional Characteristics, Library Technicians, On the Job Training, Online Systems