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Direct linkOsorio, Nestor L.; Droog, Alissa – New Review of Academic Librarianship, 2021
This literature review explores the impact of COVID-19 on reference and research services in academic libraries. The first half of the review identifies changes and initiatives during the previous ten years using meaningful examples of changes. Gathering information from listservs, conference schedules,trade publications, websites, and emerging…
Descriptors: Reference Services, COVID-19, Pandemics, Library Services
Faulk, Nick; Crist, Emily – College & Research Libraries, 2020
To better understand, articulate, and improve the academic library's impact on online populations, this two-phase mixed-method study examines library communication with online students and faculty. In phase I, online focus group participants responded to vignettes illustrating library communication scenarios. Results from phase I informed the…
Descriptors: Academic Libraries, Library Services, Library Instruction, Library Skills
