Outreach programs remain essential in fostering the use of library collections and services. A review of one hundred seventy-four papers on academic library outreach from 2008 to January 2019 highlighted the popularity of these programs during this period as well as the identification of five themes. These themes point to the importance of library…

Sixteen scholarly papers and twenty abstracts comprise the content of the eighteenth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of librarianship.…

Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…

As academic libraries move toward the electronic frontier for their serial subscriptions, there are several issues to be considered. This paper intends to outline the advantages and disadvantages with respect to electronic and paper serials, address selection criteria, and describe our practice in coping with these issues at the Leddy Library of…

Long regarded as the premier monographic series in its area of coverage, "Advances in Library Administration and Organization" offers research perspectives that are both timely and lively. This 18th volume continues the series' long practice of bringing to its professional and academic readership an eclectic mix of scholarship and longish essays.…

Describes changes in reference services in academic libraries prompted by new electronic formats and services. Four main areas are discussed: (1) changes in the philosophy of reference services and the types of reference services offered; (2) accessing reference services, including greater direct access by patrons; (3) physical configurations of…

Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…

Presents an administrative overview on planning needed to implement information technology-based reference and instructional services in academic libraries. Discusses staffing; troubleshooting; fund raising and budget development; consortia and digital resources; and the need for continuing education. (LRW)

The Michigan Community Health Electronic Library (MCHEL) serves the public health and other community health workers in Michigan. It is committed to desktop delivery of the best health information to its primary clientele, with as much as possible in digital full-text form. It collaborates with other libraries in the state to make this possible.…

Describes the history of consortia and cooperative efforts among libraries and their role in distance learning in higher education. Discusses shared online catalogs; purchases of electronic resources; supporting distance learners' information needs, including virtual reference; staff training; change management; cooperative planning; vendor…

Includes three articles that consider the effects of the Internet on public library reference services. Highlights include the reliability of Internet information sources, its timeliness as a tool for information access and dissemination, the Internet as change agent for libraries; reference publishing, helping the searcher refine requests, and an…

In today's electronic environment, government information librarians face new challenges, especially in the arena of quality public-service provision. Given the lack of clear guidelines that Federal Depository Library Program participants follow, and based upon suggested guidelines of reference-oriented literature, a new set of public services…

This bibliography for materials helpful to librarians includes works relating to administration and personnel; bibliographic instruction; information literacy; cataloging and classification; children's and adolescent services and materials; collection development; copyright; distance education; electronic libraries; evaluation; fund raising;…

This selective bibliography is organized by subject headings that include administration and personnel; bibliographic instruction/information literacy; cataloging and classification; children's and young adults; collection development; copyright; customer service; distance education; electronic libraries; evaluation of library services; fund…