Designed for the reference staff at the Golda Meir Library, University of Wisconsin-Milwaukee, this manual functions as a guide to insure a uniform standard of service, to explain the duties and responsibilities of the reference staff, and to provide step-by-step explanations of how a variety of procedures are performed. The purpose of the…

This proceedings of the 1986 conference of the Association of College and Research Libraries contains 60 papers--44 position papers, 7 research reports, and 9 idea briefs--dealing with the issue of transitions facing librarians and ways to respond to these transitions through both formal and informal means. Papers are organized under eight broad…

Reports on a Delphi study developing consensus about the information needs of members of the Women's Studies faculty at the University of Michigan. Discusses the implications of the findings for future research in collection development, instruction, and reference service. Also presents the consensus on top priority and lowest priority issues.…

Discusses the evolution of GIS (geographic information systems) services and the roles that reference and public services professionals may play in providing this technology to users: developing collections to incorporate GIS; providing access to spatial information and software tools; and facilitating intellectual access to GIS concepts and…

This paper describes the New Mexico State University (NMSU) Library's strategic plan to develop its services amid an atmosphere of change. A summary of the following components of the strategic plan is given: vision; mission; values; and goals. The revised organizational functions are then illustrated, as well as the role of the selector-liaison…

The traditional role of the school librarian encompassed collection development, reading guidance and literature promotion, and reference. Over time these functions have expanded and participation in carrying out functions has become more active. For instance, the teaching role of the library media specialist is a dramatic and far-reaching…

The need for reference books, selection guidelines, issues about circulation, descriptions of various types of books, and ideas for promoting the use of these books in a congregational library are covered in this guide. The work opens with a discussion of what reference books are and broad guidelines for deciding which books should be in a…

Presents a critical overview of education librarianship and English-speaking nations throughout the world. Describes exemplary library service practices in two German teacher training institutions. Focuses on collection development, instruction in library use, and reference and information services. (JHZ)

These proceedings contain 21 research reports and 56 position papers as well as capsule descriptions of 32 workshop forums, panel presentations, and group discussions that took place at the conference. The papers are organized into nine broad subject areas: (1) academic and research librarianship (recruitment, technology and change, faculty…

Discussion of the development of the discourse of diversity highlights a report from the Librarian's Association of the University of California that addressed cultural diversity in academic libraries. Topics discussed include developing culturally diverse collections; access; reference services; bibliographic instruction; and recruitment,…

Describes the Intelligent Reference Information System (IRIS) at the University of Houston libraries which includes a local area network of CD-ROM databases and an expert system to recommend reference sources. Effects of IRIS on public services management, bibliographic instruction, and collection development are discussed; and network licensing,…

This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…

Discusses the needs of multicultural students and examines the responses of three academic libraries in addressing those needs by developing support services. Examples of programs in library instruction, reference service, collection development, and academic program support are included; setting priorities is discussed; and the potential role of…

This report considers the ways that the Regis University (Colorado) library has addressed needs created by new adult education programs offered at 10 campus locations in the region, 15 prison sites, a number of corporations, and through independent study. Creation of a new position for a full-time librarian for extended library services and…

These proceedings begin with four theme papers on civil rights, information technologies, the Information Society, and measures of success. Fifty-two contributed papers are then organized into seven broad subject areas: (1) academic librarianship (stereotypes of librarians, minority leadership, collegial leadership, curriculum reform, library…