This discussion of the services offered at the public library on Montserrat, one of the smallest of the Commonwealth Eastern Caribbean Islands, covers adult and children's reference and reader's services at the main library, bookmobile services, bibliographic control, and the card catalog. (EJS)

This paper examines the reasons for and the means of providing public library service to business and industry. It discusses the organization of a business and industry service, staff qualifications and training, and the composition of the collection. The importance of studies and surveys to determine the information and service needs of the…

This two-part paper based on experience at the University of Michigan includes a discussion of the potential reference function of a residence hall library in a university setting and a bibliography of over 100 suggested reference tools for residence hall libraries. The residence hall library is presented as a place where students should be able…

This publication represents a new approach to the determination of public library goals. It contains objectives and goals, as well as activities relating to goals, for all functions of the Inglewook Public Library. Unique is a concept of common goals and activities which apply to three or more divisions within the library. In compiling general…

The purpose of this study was to determine in what way the interpretation and implementation of the library educational commitment to adults changed between 1833 and 1956. Primary documents were the chief sources of data; however, because comprehensive documentation of the American Public Library movement did not begin until 1876, secondary…

This handbook was developed for hearing impaired students at the National Technical Institute for the Deaf located at Rochester Institute of Technology. An illustrated guide to the main library on campus, it is language-appropriate for deaf students in a postsecondary education program, and may be used independently or in conjunction with formal…

This report contains a series of documents from, and a summary of responses to a telephone survey of, 23 research libraries. Documents and survey responses cover services to the business community by both members and nonmembers of the Association of Research Libraries (ARL). Introductory materials include a summary of relevant issues, a copy of…

Academic reference librarians can enhance the campus cultural diversity of colleges and universities by displaying sensitivity at the reference desk; understanding multicultural group behaviors; avoiding stereotyped attitudes; appreciating a wide range of cognitive style differences; striving to make multicultural students feel comfortable;…

This paper discusses the development since late 1993 of a program of Internet workshops and seminars offered to the Texas Tech University community. The discussion includes the program's history; the evolving process of planning, organizing, advertising, and managing; the politics involved; the effort to motivate colleagues to participate; the…

This paper describes the development of a library support system at California State University (CSU), Chico, which enables off-campus students who attend live television lectures transmitted from campus to have the same, or better, access to learning resources as on-campus students. Background information provided includes a description of the…

This report considers the ways that the Regis University (Colorado) library has addressed needs created by new adult education programs offered at 10 campus locations in the region, 15 prison sites, a number of corporations, and through independent study. Creation of a new position for a full-time librarian for extended library services and…

At Stanford University, two major projects have been involved jointly in library automation and information retrieval since 1968: BALLOTS (Bibliographic Automation of Large Library Operations) and SPIRES (Stanford Physics Information Retrieval System). In early 1969, two prototype applications were activated using the jointly developed systems…

Describes the thinking and research involved in implementing an electronic reference service to Raritan Valley Community College's Library Web Page. Discusses implementation of a jargon-free "Ask a Librarian" service with well-defined procedures and a plan for advertising the service. Ideas incorporated in the procedures and plans are…